The Silverline Blog
Industry insights, Salesforce news, and more
Capital Markets
Trend Report: Private Equity Outlook and Smarter Integration Planning
Reading time: 3 minutes
This is part three in a series that addresses the technology trends the Private Equity industry is facing. Curious to read more? Here are parts one and two from the head of our Capital Markets practice. Once internal productivity is under control, firms can shift their focus to ensuring that increased productivity isn’t challenged or hindered...
Financial Services
How to Streamline Your Client Interaction Management
Reading time: 4 minutes
One of the key benefits of CRM is the ability to track all of your interactions with clients in one place. This benefit becomes more of a necessity than just a “nice to have” when you’re required to provide the proof of services to your clients — whether it is due to a MiFID requirement...
MuleSoft
Unlock your Azure Blob Storage with a MuleSoft API
Reading time: 6 minutes
APIs allow organizations to unlock data from back-end systems to spark innovation, bring products to market faster, and improve the overall quality and experience of dealing with back-end systems. More and more, industries the world over are looking for solutions that connect their back-end systems, making them all accessible via an API. When organizations rely...
Client Services
Why Bad Data is Bad for Your Business
Reading time: 3 minutes
How do you know if you’ve got good or bad data? How fit is your data? Is your data fit for analysis? What does data fitness even mean? Fitness isn’t just about healthy activities and svelte physiques. Fitness is defined as the quality of being suitable to fulfill a particular role or task. In terms...
Capital Markets
AI Journeys and Einstein Insights with Stonebriar CTO Steve Siler
Reading time: 5 minutes
In May 2020, McKinsey issued a report about the future of work in the wake of coronavirus, making key observations about firms effectively carving out a competitive edge in this market by changing the way they look at their data. Opportunities abound to mine the mountain of data on which most firms sit; it is...
MuleSoft
Webinar Recap: How MuleSoft Connects Banks & Loan/Customer Origination
Reading time: 2 minutes
Last week, Silverline hosted Sean Murray, Regional Vice President, East at MuleSoft in conversations about integration in digital transformation as a part of our WFH series. Joined by Silverliners Gean Martinez, Jill Harrison, and myself — the group focused on the importance of keeping people (both employees and consumers) at the forefront of changes with...
nCino
Leveraging nCino and Financial Services Cloud for Improved Customer Relations
Reading time: 3 minutes
nCino’s Bank Operating System is becoming more common within financial institutions. In fact, the latest figures from nCino show they have over 1,100 financial institution customers around the globe. The nCino platform is designed with bankers in mind — to offer a single end-to-end digitized process that is flexible and scalable. Most financial institutions have...
Healthcare
Innovation in the Medical Device Field with Complaint Management
Reading time: 3 minutes
The medical device industry is facing many changes in the next few years. In the midst of meeting new regulations and guidelines in the EU, how can this industry keep up with current trends in technology? And how can the voice of the customer help drive innovation? Like most things these days, the answer lies...
Help & Training
4 Reasons Why Companies Make the Mistake of Skipping QA
Reading time: 4 minutes
Everyone who currently lives in the Salesforce ecosystem remembers May 17, 2019. This was the day the “Multi-Instance Core and Communities Service Disruption” occurred, which rendered Salesforce orgs completely unusable, blocking core business processes for customers around the globe for days. Your first thought may be: How could something like this happen? Then you read...
Salesforce Platform
How to Boost Your Business with AI Feedback Loops
Reading time: 2 minutes
In the past few years, it’s become apparent that nearly every industry has begun reaping the benefits of data science. However, only a small minority of businesses are capitalizing on these breakthroughs. Why is it that the few rather than the many have been able to successfully realize an ROI on their data? The reasons...