The Silverline Blog
Industry insights, Salesforce news, and more
Healthcare
Building a 360 Ecosystem of Care: Develop Stronger Consumer Relationships
Building a 360 ecosystem of care is no small undertaking. Once you’ve improved on your past standards and expanded your network of consumers and peers, it’s important to ensure your newfound relationships start and stay strong. Elevated experiences through higher engagement Going to the doctor, staying at a hospital, undergoing surgery — none of these...
Healthcare
Hospital Revenue Recovery in a Post-Quarantine World: Can it Be Done?
We’ve all been affected by the rise of Covid-19 and its resulting changes to our family and working dynamics. Beyond the impact individuals and communities have experienced due to the Coronavirus pandemic, hospitals and providers have been hit hard as they not only try to save lives, but save their livelihoods. In the US alone,...
Healthcare
Building a 360 Ecosystem of Care: Foster Your Network
In our quest to create a true ecosystem of care in the health and life sciences industries, we established the importance of connecting data. But what good is great data when shared in small circles? To really build an ecosystem, we need to make sure data is available to the care teams that need it...
Healthcare
What Are the Benefits of Salesforce Health Cloud?
You’ve heard about it, perhaps seen a demo, and even read up on some of the features of Salesforce Health Cloud. You’re well aware that it’s touted as the leading technology solution for those in healthcare. KLAS has repeatedly named Salesforce the #1 healthcare CRM. There’s a good deal of information available about the solution...
Healthcare
Building a 360 Ecosystem of Care: Connecting Data, Gaining Insights
There’s a lot of talk these days about customer 360, and focusing on all the aspects of customer care in healthcare and life sciences. This is such an important step forward in improving the industry — but what if there were more? What if instead of just the consumer, it was an entire 360 ecosystem,...
Healthcare
Scalable Covid-19 Solution for Caliburn-Comprehensive Health Services
Founded in 1975, Comprehensive Health Services (Caliburn-CHS), a Caliburn Company, is one of the nation’s largest and most experienced providers of workforce medical services. They partner with commercial companies and the U.S. government to implement and manage cost-effective, flexible, and customized medical programs for large and dispersed workforces. Already a Silverline client, when the Coronavirus...
Healthcare
Implementing Salesforce Care Response: How Truman Medical Centers Address Covid-19 Needs
Last month, Salesforce announced that they would be giving away Health Cloud for free with a Care Response trial to help Healthcare organizations rapidly adapt to COVID-19. Here at Silverline, we quickly developed a solution to help out those in the healthcare industry being inundated with patient and employee questions. We mobilized a team of...
Healthcare
Deploying Salesforce Health Cloud Solutions In a Time of Social Distancing
Your organization, like many of our Healthcare & Life Sciences customers, is actively dealing with the challenges of balancing steady state operations, transformational initiatives, and now addressing the immediate impact of COVID-19 in your local community, state, or region — focused on finding ways to ensure you are optimizing and expanding your services, treating the...
Healthcare
Silverline and Salesforce Positioned to Rapidly Implement the 21st Century Cures Act Interoperability Standards
The recently released interoperability standards of the 21st Century Cures Act require providing patients ubiquitous access to their PHI via software that takes advantage of open application program interfaces (APIs). The Act puts the patient in control of what, how, and where their health information is shared in a secure manner. The Act’s intent is...
Healthcare
What Salesforce’s New Health Cloud Capabilities Mean for You
Last week, Salesforce announced new capabilities for Health Cloud, including Einstein Analytics for Healthcare; Provider Relationship Management; and Destinations, a no-code healthcare-interoperability Salesforce AppExchange system built by ISV partner Bridge Connector. Each new Salesforce Health Cloud addition is designed to make it easier for providers to form more comprehensive and collaborative relationships with their members...