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Salesforce Platform ERP and CRM: Integration Leads to Innovation
Enterprise Resource Planning software (ERP) has long been the gold standard of workflow management in manufacturing firms — tracking resources such as cash, raw materials, and production capacity, along with the statuses of...
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Advisory Is the Zippo Lighter the Epitome of UX Design?
As a UX designer, I’m always looking for points of reference, context, and analogy that will speak to my work. That’s why I keep a Zippo lighter on my desk. In my mind, the Zippo lighter is the epitome of good design and one of...
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Events The Best Places to Get Coffee Near Dreamforce
Oh my! It’s the second day of Dreamforce and the jet lag, events, and walking around to all the booths have started to catch up with you! Where do I get coffee near Dreamforce?! Dreamforce is amazing… but it can also be...
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Marketing How to Ensure Success with Marketing Automation
Any marketer’s ultimate goal is for their individual customer is to have unparalleled experiences. Those occur when marketing strategy, business operations, and marketing automation technologies converge into meaningful and...
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Help & Training Adopting Universal Design for Learning and myTrailhead
As an instructional designer, I focus on creating effective and engaging learning experiences for learners. But in order to do that successfully, learning gaps must be identified, learning styles minded, and context known to...
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Advisory 4 Reasons Why Companies Make the Mistake of Skipping QA
Everyone who currently lives in the Salesforce ecosystem remembers May 17, 2019. This was the day the “Multi-Instance Core and Communities Service Disruption” occurred, which rendered Salesforce orgs completely unusable,...
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Around the Office What is the Silverline Academy? Get to Know Our Current Class
The Silverline Academy is a full-time, 3-month immersive learning program for recent graduates. They go through hands-on training to learn a variety of consulting and soft skills, including client and project management,...
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Advisory Is Your Organization Up to the Challenge of New Technology?
You completed your Salesforce platform implementation a year or so ago. The utilization is down a bit but a few enhancements have been delivered. However, something isn’t quite right. You really need to take some action, but...
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Help & Training 3 Critical Steps to Facilitating a Successful Move to Lightning
For businesses that have invested heavily in Salesforce, the move from Classic to Lightning can be daunting… and frankly, a bit scary. It’s clear that all of the new features on the Salesforce Platform are being developed for...
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Around the Office How My Human Complexity Makes Me a Better Consultant Advocate
I wear many hats in the world, all of which influence one another in various ways. At Silverline, I am a Consultant Advocate responsible for supporting a team of consultants on their projects and in their careers. In the...
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Communities See What You Missed from the July 24 NYC Salesforce User Group
Silverline recently hosted the New York City Salesforce User Group on Wednesday, July 24th. The mission of the New York City Salesforce User Group is to build an enthusiastic community committed to learning about the Salesforce...
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Salesforce Consulting Listen First: Advice from a Salesforce Consultant
I’ve been outgoing my entire life. My mom liked to say my sister would sit in the corner and read to herself as a child; I’d sit in a corner and read out loud for all who wanted to hear (or not). So I find it interesting...
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