A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Life at Silverline How the Fresh Air Self Care Challenge Energized Our International Team
Sequels are all the rage, so when we saw big success with our Fresh Air Self Care challenge last year, we decided to bring it back for another round of outdoor and wellness activities. Fresh Air Self Care 2: The Freshening was...
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Banking Grow Your Portfolio with Salesforce for Mortgage Lending
With rising rates and declining origination volumes top of mind for many mortgage lenders, we could all use a magic bullet to make 2022 a successful year. It may not be magic, but utilizing technology with the data you already...
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Media & Entertainment Recognizing and Correcting Gender Bias in the Media Industry
Back in March, we celebrated this year’s International Women’s Day with a theme of #BreakTheBias. As a leader in the Silverline Media & Entertainment division, I think it’s important to keep crucial conversations like this...
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Salesforce Platform The Top 14 Features of Salesforce Summer ’22 Release
Salesforce has three releases a year: Spring, Summer, and Winter. With each release, Salesforce has hundreds of pages of release notes. Silverline has spent time testing out the different features and here are some of the most...
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Salesforce Platform Slack Enterprise Grid Transforms Silverline’s Communication and Collaboration
Here’s some irony for you: the story you are about to read was fully developed and created within Silverline’s Slack workspace. Our #slack_blog channel is where we collaborated on all the details of this article....
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Life at Silverline Silverline Celebrates LGBTQ+ Pride Month
On the morning of Saturday, June 28, 1969 — only 53 years ago — members of the LGBTQ+ community took to the streets after a police raid on the Stonewall Inn, a gay bar in Manhattan’s Greenwich Village. They protested for their...
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Financial Services How Salesforce Improves Digital Banking Services
Do you remember a time when there were no ATMs? The first ATM in the United States was launched in September 1969 in Rockville Center in New York. The ATM was accompanied by the slogan, “On September 2, our banks will open at 9...
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Financial Services Salesforce Announces Innovations to Help Financial Firms Boost Customer Satisfaction
Salesforce today announced expanded financial services offerings built specifically for banking, wealth management, and insurance companies. Salesforce for Financial Services now offers more targeted and trusted automation and...
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Salesforce Platform 7 Essential Tools and Processes for Successful DevSecOps
When deciding what tools and processes to adopt for your digital transformation, you need to keep DevSecOps front of mind. If you evaluate the security risks in your existing or planned development and release process, you can...
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Life at Silverline Silverline Recognizes Juneteenth as Company Holiday
On June 19, 1865, General Order No. 3 brought news of the Emancipation Proclamation to the enslaved people of Texas, the last state in the Confederacy with institutional slavery. The day marked the end of an abominable era, and...
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Banking Why Identity and Access Management is a Big Deal for Banks
Some of the most common passwords include “123456”, “qwerty”, and, well, “password”. Not everyone is so creative when it comes to security. You probably have your own tips and tricks for...
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Salesforce The 5 Phases of an Effective DevSecOps Process
Last week, we looked at the people and technology you need to build a strong DevSecOps foundation for your organization, and the importance of having a Center of Excellence (COE) with a clear, actionable charter. Your...
