Venture Home Optimizes Salesforce Scheduling with CalendarAnything
Learn how Venture Home uses CalendarAnything to visualize their Salesforce data and allow customers to self-schedule their consultations.
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Life at Silverline Silverline Celebrates LGBTQ+ Pride Month
On the morning of Saturday, June 28, 1969 — only 53 years ago — members of the LGBTQ+ community took to the streets after a police raid on the Stonewall Inn, a gay bar in Manhattan’s Greenwich Village. They protested for their right to live freely in a city that criminalized their existence, and...
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Financial Services How Salesforce Improves Digital Banking Services
Do you remember a time when there were no ATMs? The first ATM in the United States was launched in September 1969 in Rockville Center in New York. The ATM was accompanied by the slogan, “On September 2, our banks will open at 9 am and never close again.” In 1977, Citibank had ATMs installed...
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Financial Services Salesforce Announces Innovations to Help Financial Firms Boost Customer Satisfaction
Salesforce today announced expanded financial services offerings built specifically for banking, wealth management, and insurance companies. Salesforce for Financial Services now offers more targeted and trusted automation and AI-powered tools to help every team unlock insights, deliver great...
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Salesforce Platform 7 Essential Tools and Processes for Successful DevSecOps
When deciding what tools and processes to adopt for your digital transformation, you need to keep DevSecOps front of mind. If you evaluate the security risks in your existing or planned development and release process, you can make sure the right tools and processes are in place to mitigate these...
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Life at Silverline Silverline Recognizes Juneteenth as Company Holiday
On June 19, 1865, General Order No. 3 brought news of the Emancipation Proclamation to the enslaved people of Texas, the last state in the Confederacy with institutional slavery. The day marked the end of an abominable era, and Juneteenth celebrates the freedom that was unjustly denied to Black...
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Banking Why Identity and Access Management is a Big Deal for Banks
Some of the most common passwords include “123456”, “qwerty”, and, well, “password”. Not everyone is so creative when it comes to security. You probably have your own tips and tricks for creating unique passwords that may have your dog’s name combined with your...
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Salesforce The 5 Phases of an Effective DevSecOps Process
Last week, we looked at the people and technology you need to build a strong DevSecOps foundation for your organization, and the importance of having a Center of Excellence (COE) with a clear, actionable charter. Your DevSecOps charter should define in detail how you expect your COE team to engage...
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Financial Services How to Automate Your Deposit Account Opening Process
Opening the door. Opening a can of soda. Opening your eyes. The word open is all about allowing access and not having a confining barrier. Yet not all openings are so readily accessible. We’re referring to deposit account openings (DAO) at banks and lenders — when a person or business goes to a...
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Salesforce Platform Intro to Salesforce DevSecOps: What You Need to Know
Over the last few years, more and more Salesforce teams have been moving away from org-based development towards DevOps, so they can collaborate more easily, manage multiple workstreams, and deliver projects quickly and incrementally. Ultimately, DevOps enables teams to get more value out of...
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Media & Entertainment Getting Started with Advertising Agency Automation
Ad Age holds its annual Small Agency Awards to honor small, independent agencies with teams of 1 to 150 people that are not part of the behemoth holding agencies like WPP or Interpublic Group. In the past couple of years, Ad Age has put its awards focus on small agencies that have excelled despite...
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Life at Silverline Celebrating AAPI Heritage Month at Silverline
The Asian American and Pacific Islander (AAPI) community represents a stunning array of diversity, from the sheer number of countries it includes to the origin stories of how and when people from these countries arrived in America. For AAPI Heritage Month, we wanted to highlight this diversity...
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Healthcare & Life Sciences 3 Ways Contact Center Operations Impact Member Satisfaction
Members expect their service provider’s contact center to assist them with anytime, anywhere access to their personalized health information and to provide proactive support to answer their questions and address their concerns. But many payers are unable to deliver this high level of quality...
