The Silverline Blog
Industry insights, Salesforce news, and more
Travel & Hospitality
How Travel ChatBots are Elevating Customer Service
Reading time: 5 minutes
Organizations across the travel & hospitality industries have traditionally relied on classic and familiar communication channels, like email and phone calls, to engage with customers. With travel volumes surging post-pandemic, most have seen a dramatic increase in these time-consuming communication methods, leading to the need for more staff and prolonged wait times for travelers seeking...
Travel & Hospitality
How CalendarAnything Optimizes Time Management in Travel and Hospitality
Reading time: 3 minutes
In the fast-paced environment of travel and hospitality, having a robust scheduling and calendaring system in Salesforce can make all the difference. Whether you’re managing hotel bookings, coordinating client vacations, or wish to have your audience self-schedule, a streamlined calendaring and scheduling tool like CalendarAnything can improve processes, overall productivity, and Salesforce user adoption. Everyone...
Travel & Hospitality
Mphasis Silverline Announces the Launch of Travel and Hospitality Practice
Reading time: 2 minutes
Mphasis Silverline is delighted to announce the expansion of its services to the travel, transportation, and hospitality sector. With the recent acquisition, both companies are now proactively joining forces to capitalize on Mphasis’ deep industry expertise servicing organizations for more than 20 years, and Silverline’s profound Salesforce competency. Mphasis Silverline has been a trusted Salesforce...
Music
How Salesforce Helps Music Companies Innovate and Grow
Reading time: 4 minutes
While much of the media and entertainment industry is still recovering from the major losses of the past few years, music stands out as one area that is actually growing stronger every year. According to IFPI’s Global Music Report, global recorded music revenues increased by 10.2% in 2023 and total trade revenues reached $28.6 billion,...
Silverline DIBS
Women’s History Month 2024: How Silverliners Advocate for Equity
Reading time: 4 minutes
Every March, the world comes together to honor the achievements, contributions, and struggles of women throughout history. The Women’s History Month’s theme for 2024 celebrated “Women Who Advocate for Equity, Diversity and Inclusion,” recognizing women who understand that, for a positive future, we need to eliminate bias and discrimination from our lives and institutions. At...
Healthcare
5 Strategies to Reduce Operational Costs in Healthcare
Reading time: 5 minutes
The U.S. healthcare industry spends almost $4 trillion a year, and administrative spending is nearly one-quarter of that total cost. Combine that with a crisis-level labor shortage and you end up with an economic landscape that has organizations desperate to cut costs and do more with less — all without compromising the patient experience. Thankfully,...