A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Guest Post 5 Tips to Make Salesforce Ramp Time as Short as Possible
Software is only as effective as the people using them. Training employees to use a complex business software like Salesforce properly takes a mix of strategic planning, team commitment and some creativity. It is important that...
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Communities 5 Steps to Building Communities that Thrive
Did you know that engaged customers in communities spend 19% more?1 Your clients want information at their fingertips – without having to pick up the phone or write an email. Portals and communities give them...
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Healthcare & Life Sciences Lessons Across Environments with Analytics
Analytics as a Conduit for Lessons Across Healthcare Environments Have you heard of the “DOD Excess Property Program”? If you haven’t, long story short is that as an output of our wars in the Middle East, the...
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Communities Want to Learn How to Build an Employee Community?
We here at Silverline are getting super excited for tomorrow's Salesforce World Tour event, happening right here in our hometown of New York City. If you haven't registered, yet - get on it! The team is really...
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Financial Services Communities for Financial Services
Stuart Tainsky, Senior Vice President & Chief Information Office at PURE Insurance recently presented at Dreamforce on how PURE is utilizing the Community Cloud. PURE Insurance makes a habit of transforming happy...
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Healthcare & Life Sciences Salesforce is now the “Customer Success Platform”
Yes, Salesforce continually rolls out new functionality and has a strategic business model that resulted in Forbes naming them the most innovative company four years in a row, but that is only part of the story. Salesforce also...
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Salesforce News How Cloud Computing Can Give Your Company a Competitive Advantage
Most people know that cloud computing exists, but do not have an understanding of the fundaments concepts that separate cloud computing versus traditional IT infrastructure, i.e., in house hosted. Gartner defines cloud...
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Healthcare & Life Sciences Healthcare Semantics: Two Key Points to Stay Relevant
The notion that Healthcare is a mature industry, but still requires a lot of education in the technology space, was reinforced after returning from one of the largest technology conferences in the country - Dreamforce. There...
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Financial Services How to get the most out of Dreamforce for Financial Services
Dreamforce is just days away! We've already covered tips from the experts to have a succesful Dreamforce, but now I'd like to take that a step further for Financial Services professionals. To get you going in the right...
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Healthcare & Life Sciences 3 Steps Towards Preparing for a Provider Rating System
There has been a lot of dialogue lately regarding CMS’s potential expansion of a star rating system to providers. Not surprisingly, it is being rather heavily opposed. The difficulty with such a system whether a star, or...
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Healthcare & Life Sciences How to get the most out of Dreamforce for Healthcare
If you are an active member of the Salesforce community, or even passive in this case, you know about Dreamforce. The annual event in San Francisco in which more than 100,000 people come together to discuss, hack, share,...
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Communities 4 Things “I Wish I Knew Earlier” for a Branded Salesforce Community
Salesforce has given its customers a great deal of functionality with their Communities offerings. It brings external customers and partners into business process with some easy-to-use out of the box functionality. While out of...
