Agentforce
Cutting-edge AI Agents built on Salesforce’s trusted platform.
Welcome to the Agentic Enterprise
Salesforce is the #1 AI CRM, providing a unified architecture designed for trusted, accountable execution at scale.
At the center of this shift is Agentforce, the digital workforce layer where agents are built, deployed, governed, and observed. It combines flexible probabilistic reasoning with controlled, deterministic execution so agents operate safely inside the governed business systems your teams already rely on. This is a completely new operating model where humans, agents, and platforms work together to drive customer success.
-
By consolidating multiple support channels into a single platform and providing AI-driven assistance, agents can handle more inquiries in less time.
-
With its omni-channel support and intelligent case management, Agentforce ensures that customers receive consistent and efficient service across all touchpoints.
-
Agentforce is designed to scale with your business, accommodating increasing volumes of customer interactions without compromising on quality.
-
Businesses can use the analytics and reporting capabilities of Agentforce to identify trends, optimize processes, and continuously improve their support operations.
Watch Agentforce in action
This demo showcases how Agentforce, Data 360, and MuleSoft work together to deliver proactive, customer-centric experiences. Throughout the process, Agentforce automates service, sales, and engagement workflows while keeping Salesforce records updated and actionable. See how an agent:
- Captures important information
- Updates customer records
- Recommends relevant products
- Schedules follow-up meetings
- Enrolls customers in targeted marketing campaigns
Agentforce across industries
Offering always-on support, AI Agents serve a variety of functions across industries. Every action is auditable and every guardrail is enforced, ensuring your AI acts intelligently and reliably within enterprise constraints.
-
Banking & Lending
Analyze data, proactively manage client requests, and provide personalized service. Act on fraud detection by identifying suspicious activities instantly, and resolve compliance-related queries by accessing up-to-date regulatory information.
Learn more -
Wealth & Asset Management
Identify when you have portfolio drift against a set of asset classes and create recommendations to human advisors to reach out proactively to the customer.
Learn more -
Insurance
Automate the straight-through processing of claims, reducing processing time from days to minutes.
Learn more -
Healthcare Provider
Simplify the appointment booking process with automated scheduling for routine medical screenings and delivery of pre-screening instructions and appointment reminders.
Learn more -
Medical Device
Answer FAQs and enable self-service for appointment bookings. Support healthcare providers and biomedical technicians in managing medical devices, handling troubleshooting, diagnostics, and scheduling maintenance.
Learn more -
Pharmaceutical
Automate routine inquiries, streamline prescription refills, provide medication information, and manage appointments for consultations.
Learn more -
Media & Entertainment
Prospect accounts that aren’t ready to buy yet, give your sellers real-time feedback on their pitches, and ensure that no customer question goes unanswered.
Learn more
Turning ambition into production-ready execution
Getting AI into production takes more than flipping a switch or relying on basic software deployment. It requires a partner who understands how to connect intelligence to the actual rules your business runs on. Mphasis Silverline’s AI Innovation Studio goes beyond traditional integration. We design and architect your Agentic Enterprise, ensuring your data, workflows, and governance are perfectly aligned.
- Move from pilots to a pattern: We replace one-off experiments with a repeatable, governed approach to deploying agents.
- Ground agents in your reality: We connect Data 360, Customer 360, MuleSoft and Tableau so every action is informed, rule-bound, and measurable.
- Design for trust from day one: We build governance, permissions, and guardrails into the architecture from the start, so you don't have to retrofit them.
- Deliver on your timeline: We focus on production-ready outcomes, not endless proofs of concept.
