A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Silverline Cares Silverliners Build Crazy Carz for Kidz
Silverline came together to construct customized high-end, remote controlled (RC) racecars which were donated to NYU Langone Medical Center. Silverline employees worked with Impact 4 Good, a company that focuses on team...
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Help & Training Planning Your Data Governance Strategy
When we engage with new clients that are considering rolling out Salesforce for their users, we field tons of questions related to data. It’s one of the top concerns of users and executives alike – and it should be!...
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Silverline Cares Silverline is Gearing Up for New Orleans Entrepreneur Week!
Silverline is gearing up for another exciting week in Louisiana at the New Orleans Entrepreneur Week. This will be our seventh consecutive year sending a volunteer team of consultants and technology experts. Last year, the...
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Healthcare & Life Sciences HIMSS: Silverline extends the Power of Health Cloud with Patient Contact Center
From February 19-23, I went with one of our Healthcare Practice Directors, Jim Rogers and our Vice President of Solutions and Products, along with Salesforce to Florida for HIMSS, the annual conference that brings together...
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Help & Training Top 5 Features of the Salesforce Spring ’17 Release
Spring is almost here and with it the Salesforce Spring ’17 Release. Here is a countdown of my top 5 favorite features. 5. ConnectApi (Chatter in Apex) Much of the functionality available to the Chatter REST API has been made...
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Lightning Salesforce Lightning Components: RSVP
In my last post, I talked about some great reasons on how you should use Salesforce Lightning Components. Our Foundry team has been hard at work on some awesome components and I’m excited to share one of my favorites with you....
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Lightning 4 Reasons You Should Use Salesforce Lightning Components
Salesforce has made a huge investment into the new Lightning platform and we believe it represents innovative, next-generation opportunities for our clients. Lightning includes the Lightning Component Framework and some...
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Guest Post Preventure Adapts Technology to Help Make Healthy a Habit
Workplace well-being is a complex and constantly evolving field. Mark Correia, CEO of Preventure, should know. He has lead the Rhode Island-based health and well-being business for over a decade, presiding over what would...
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Help & Training Useful Tools For Working With ReactJS and Redux in Salesforce
Silverline continues to see a large demand for heavy custom front-end development. To tackle these projects, we have adopted the ReactJS framework for building our applications’ views and Redux for managing their state. For an...
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Analytics Cloud Asset Management Pipeline Explorer
Are you an Asset Manager who wants more from your CRM? Are you having trouble getting a clear picture of everything going on with potential business? Seeking and obtaining new business from new clients has its challenges....
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CalendarAnything Our Top 3 Favorite Enhancements to CalendarAnything
A new release for CalendarAnything version 2.9.34 is now available! The new version is packed with exciting new features and enhancements. Our Top 3 Favorite New Enhancements 1. New “Swimlane Custom Group by”...
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Events Dreamforce Takeaways for Developers
I was very impressed with the Dreamforce Developers Keynote. They had a top-to-bottom demonstration of the new capabilities developers can use to drive what’s most important to them: users using their products. In this post, I...
