A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Healthcare & Life Sciences Top 5 Health Cloud Features of Salesforce’s Latest Release: Summer ‘16
The Summer ‘16 Salesforce release has several widely anticipated features for the Salesforce Health Cloud. Did you know this is Salesforce’s 50th release? These features enhance existing orgs and may drastically improve...
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Salesforce News Incubating in the Big Easy’s Festival of Innovation and Entrepreneurship
Original Post By Salesforce.org | May 19, 2016 | Grants and Philanthropy , Nonprofit Earlier this Spring, Salesforce participated in New Orleans Entrepreneur Week (or NOEW) produced by The Idea Village, a nonprofit organization...
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Around the Office An Evening of Magic: The Gathering at Silverline with Special Guest Seth Manfield!
Silverline was excited to host an evening of Magic: The Gathering gameplay with special guest Seth Manfield, currently ranked as the Number 1 player in the world and the 2015 World Champion. New to Magic: The Gathering? Magic...
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Financial Services Banking on Agile Transformation
Have you ever gotten to the conclusion of a project and found yourself scratching your chin thinking: “this isn’t quite what we wanted or expected?” That, my friends, is a trend across the banking industry. Banks have...
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Help & Training Don’t Make Them Sharks Wait: Triggering on Pardot Template Clicks
In my experience, sales folks can be like hungry and impatient sharks that never get full, no matter how much you feed them (also in my experience, most sales folks wouldn’t take offense to this, but rather be proud of any...
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Around the Office Silverline Participates in Take Your Kids to Work Day 2016
As a mom, I was really excited that Silverline was participating in Take Your Kids to Work Day 2016. I was even more excited that it aligned to my daughter’s spring break this year and she would have something fun and...
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Events Connect with Silverline at the Salesforce World Tour in Boston this Thursday
Join us for the all-new Salesforce World Tour at the Hynes Convention Center in Boston on 4/7 and gain access to the best speakers, sessions, keynotes, and more – for FREE! Learn firsthand from leading customers how to...
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Help & Training How to Use the Force.Com IDE to Find Fields References in Code and Config – for Admins and Developers
When deleting, changing the API Name, or determining the purpose of a field, it can be necessary to find all the places that field is referenced. Most developers know how to find field references in code using their favorite...
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Analytics Cloud 19 Reasons Why Asset Managers will love Wave Analytics
If you have an Asset Management Salesforce solution, wouldn’t you love to be able to track financial adviser performance? Monitor and see trends in sales flows? Slice and dice your AUM? Have a better way to help identify and...
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Salesforce Platform Continuous Delivery on the Platform
This is the first in a multi-part series talking about continuous delivery on Salesforce. This post will be focused on setting up a Continuous Integration process for the code portions (classes, triggers, components, pages,...
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Help & Training 3 Salesforce Admins Reveal their Favorite AppExchange Apps
Admins often manage Salesforce for their entire company, which means they’re responsible for everything from delivering critical projects and training team members to keeping data clean and assigning sales leads. The best...
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Analytics Cloud Salesforce Wave Analytics for Education – Review Classroom Performance
New York City has the largest school system in the United States, with over 1.1 million students enrolled. Teachers collect tons of data every single day (reading levels, math performance, language acquisition, attendance,...
