The Silverline Blog
Industry insights, Salesforce news, and more
Healthcare
Innovations and Ideas from Cerner Health Conference 2019
Reading time: 3 minutes
Scott Thomas and I just came back from the Cerner Health Conference in Kansas City. What an incredible experience. It was the 40th anniversary of Cerner so this was a significant event and a proud moment for the organization. I remember the first time I attended the event back in 2003 when I was working...
Healthcare
Salesforce Health Cloud Winter ‘20 Release Notes: What’s in it for You?
Reading time: 4 minutes
“Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions...
Provider
What To Do About Growing Emergency Room Costs
Reading time: 4 minutes
It’s an unfortunate truth, but receiving care in an emergency room often starts patients on a path to financial disaster. It’s easy to feel the frustration of both patients and caregivers as they’re stuck in a circuit of supply and demand that doesn’t favor either party. The cycle is clear to see: patients aren’t able...
Provider
Why EHR and CRM are Better Together
Reading time: 3 minutes
After a successful industry-wide implementation of new and cutting-edge technology, it’s hard to stomach when something newer and shinier comes out. You want to take a beat and enjoy the fruits of your labor — not completely abandon the old for the new. Many organizations have completed Electronic Health Record (EHR) implementations only to find...
Healthcare
Solving for Similarities in Healthcare Sub-Verticals
Reading time: 4 minutes
I received the question the other day from a new Silverliner, as to why we focus initially on the Provider space as a sub-vertical. It’s not the first time I’ve been asked that. It’s not the first time I’ve answered it, which made me realize — maybe more people should know the answer. After working...
Healthcare
An Introduction to Life Sciences Solutions from Silverline
Reading time: 2 minutes
Several trends have converged to make patient engagement key to the success of Life Sciences companies. Patients increasingly expect to collaborate in their care with the same convenience and choice that they enjoy with other consumer companies. Engaging patients is essential, as reimbursement models shift from service based to value based. Engaged patients achieve better...
Provider
Consumerization of Healthcare: Using Technology to Keep Up
Reading time: 3 minutes
In working for Silverline, I am lucky to have a role that lets me guide organizations in understanding how their business operations can better align with patient’s changing expectations. Organizations are quickly finding themselves wondering where, why, and how patients are choosing out-of-network services. They’re left puzzled by the fact that one area of their...
Financial Services
My Salesforce Journey: Sixteen Years of Leading and Learning
Reading time: 3 minutes
If you are lucky enough to have met the love of your life, you probably remember certain details about your meeting – where you were, what they were wearing, what they said. My introduction to Salesforce was similarly memorable. In 2003, I was working in sales operations for a Fortune 500 company in Nashville. I...
Healthcare
Creating a Donation Management Platform for Project Sunshine
Reading time: 2 minutes
When a young family member or friend is undergoing medical treatment, there is uncertainty, fear, and a great deal of the unknown. Although true relief doesn’t come until young patients are home with a clean bill of health, small doses of comfort can sometimes be found along the way. Enter Project Sunshine: supporting children facing...
Provider
Using Technology and Social Determinants to Enhance Healthcare Today
Reading time: 2 minutes
In 1979, the Surgeon General’s report of “Healthy People” outlined an initiative and framework for a national effort from the Office of Disease Prevention and Health Promotion to set goals and objectives “to improve the health and well-being of people in the United States.” Since this starting point, the healthcare industry has worked diligently to...