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Provider Active Referral Management on Health Cloud
Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient...
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Provider Care Management on Health Cloud: Nurse Triage
Healthcare organizations have been performing telephonic nurse triage for decades. Traditionally, it has been a loss leader for a healthcare organization designed to raise awareness within the community and provide a service to...
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Provider Provider Network Management & Patient Engagement Center
Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. Whether you are building a new clinically integrated network (CIN) for payer...
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Provider Care Management on Health Cloud: Oncology Navigation
Silverline believes in taking a patient journey approach to oncology navigation. The journey doesn’t start with diagnosis, but rather with educating PCP’s, Specialists, ambulatory facilities, and consumers about the programs...
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Healthcare & Life Sciences 5 Factors Impacting the Pace of Change in Healthcare
For many of us that have been involved in healthcare over the past twenty years, we have seen a continued focus on two key priorities: improving the quality of care and decreasing its cost. In recent years, we have added...
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Healthcare & Life Sciences 5 Key Factors for Improving the Patient Experience
Delivering on a comprehensive patient experience requires the Healthcare industry to focus on future technology adoption. The cost of deploying core, necessary technology (such as EMR or EHR) can take years for purposeful...
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Healthcare & Life Sciences How to Adopt a Best Practices Patient Relationship Management Approach
A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care. In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve...
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Healthcare & Life Sciences Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers
I joined Silverline about two months ago after having spent almost twenty years in the healthcare informatics marketplace. Silverline is a Platinum Implementation Partner of Salesforce.com with a dedicated vertical focus...
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Healthcare & Life Sciences The Case for Disruption in Healthcare
Industry disruption has been a big topic over the past few years, and people are very quick to point out the success stories… Uber is one of the most commonly used, and there are many others – we’ve all become...
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Healthcare & Life Sciences Leveraging CRM for Improved Patient Engagement and Population Health Management
Earlier this week, I was a panelist on a webinar for Healthsystem CIO, along with Doug Ditri, Chief Access Officer, Henry Ford Health System, to discuss the topic of CRM in Healthcare. You can view the whole recording here: As...
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Healthcare & Life Sciences Highlights and Insights from our Healthcare Team at Dreamforce
Dreamforce is over – so many people, so many stories, and so many things to learn. It never gets old, quite the opposite, but still remains a very tiring week! As the leader of Silverline’s Healthcare Practice, it is...
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Healthcare & Life Sciences Your Provider Roadmap to Success: Specialty Care Coordination
This is the fifth in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee...
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