-
Healthcare & Life Sciences Silverline’s Healthcare Practice Team is Headed to Dreamforce
Silverline’s Healthcare Practice Team: Industry Experts in Delivering Salesforce Solutions Silverline’s Healthcare Practice Team is headed to Dreamforce bringing a depth and breadth of industry knowledge and experience that drives our industry-leading solutions. Combined, Silverline’s Healthcare...
-
Provider Active Referral Management on Health Cloud
Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management...
-
Provider Care Management on Health Cloud: Nurse Triage
Healthcare organizations have been performing telephonic nurse triage for decades. Traditionally, it has been a loss leader for a healthcare organization designed to raise awareness within the community and provide a service to consumers that, hopefully, raises awareness about the healthcare...
-
Provider Provider Network Management & Patient Engagement Center
Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. Whether you are building a new clinically integrated network (CIN) for payer contracting, standing up a new accountable care organization (ACO), or want to...
-
Provider Care Management on Health Cloud: Oncology Navigation
Silverline believes in taking a patient journey approach to oncology navigation. The journey doesn’t start with diagnosis, but rather with educating PCP’s, Specialists, ambulatory facilities, and consumers about the programs and services available if a patient or a consumer is suspected to have...
-
Healthcare & Life Sciences 5 Factors Impacting the Pace of Change in Healthcare
For many of us that have been involved in healthcare over the past twenty years, we have seen a continued focus on two key priorities: improving the quality of care and decreasing its cost. In recent years, we have added improving the patient and clinician experience creating the Triple Aim....
-
Healthcare & Life Sciences 5 Key Factors for Improving the Patient Experience
Delivering on a comprehensive patient experience requires the Healthcare industry to focus on future technology adoption. The cost of deploying core, necessary technology (such as EMR or EHR) can take years for purposeful adoption and use. Institutions should look for a solution that can engage...
-
Healthcare & Life Sciences How to Adopt a Best Practices Patient Relationship Management Approach
A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care. In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve from an innovation perspective as it relates to consumerism. With the...
-
Healthcare & Life Sciences Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers
I joined Silverline about two months ago after having spent almost twenty years in the healthcare informatics marketplace. Silverline is a Platinum Implementation Partner of Salesforce.com with a dedicated vertical focus – most notable in Healthcare (my focus) and Financial Services. I have...
-
Healthcare & Life Sciences The Case for Disruption in Healthcare
Industry disruption has been a big topic over the past few years, and people are very quick to point out the success stories… Uber is one of the most commonly used, and there are many others – we’ve all become familiar with the tales. What people frequently forget is that for an...
-
Healthcare & Life Sciences Leveraging CRM for Improved Patient Engagement and Population Health Management
Earlier this week, I was a panelist on a webinar for Healthsystem CIO, along with Doug Ditri, Chief Access Officer, Henry Ford Health System, to discuss the topic of CRM in Healthcare. You can view the whole recording here: As we are deep in the transition to Value-Based and Consumer Driven...
-
Healthcare & Life Sciences Highlights and Insights from our Healthcare Team at Dreamforce
Dreamforce is over – so many people, so many stories, and so many things to learn. It never gets old, quite the opposite, but still remains a very tiring week! As the leader of Silverline’s Healthcare Practice, it is incredibly rewarding to see the extent to which Healthcare has now become...
Back to The Mphasis Silverline Blog