The Silverline Blog
Industry insights, Salesforce news, and more
Healthcare
Your Provider Roadmap to Success: Engaging Consumers & Patients
Reading time: 3 minutes
This is the second in a series of Silverline POV’s focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. Each one is focused on how to leverage the Salesforce platform and effectively navigate...
Healthcare
Healthcare Solutions: Surpassing Brand Management to Deliver Patient Engagement
Reading time: 3 minutes
While patient engagement has always been a goal of healthcare networks and individual providers, within the last few years engagement has become even more important as a measure of patient health and overall provider performance. The industry has shifted, and hospitals and integrated delivery networks are required to prove the overall health of their patients...
Healthcare
Your Provider Roadmap to Success: How to Manage Provider Relationships
Reading time: 3 minutes
Silverline is focused on helping healthcare organizations, as providers of healthcare services to patients, be successful in five key areas as healthcare reimbursement models shift from fee for service to fee for value. This article will focus on how to leverage the Salesforce platform and effectively navigate patients on their healthcare journey. The information provided...
Healthcare
Salesforce 2017 Connected Patient Report: Patient/Member Communities
Reading time: 2 minutes
In May 2017, Salesforce commissioned its 2017 Connected Patient Report survey to understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms.” I recently discussed the overall results in the context of the Silverline Healthcare Accelerator Patient Contact Center. Now, I’d like to share with you Silverline’s Patient/Member Community templates. Less than...
Healthcare
Salesforce 2017 Connected Patient Report: Patient/Member Contact Center
Reading time: 2 minutes
Salesforce commissioned its 2017 Connected Patient Report survey to better understand how “Americans communicate with their healthcare providers, insurance payers, and pharmaceutical Firms” and get their thoughts on emerging technologies such as artificial intelligence. The survey was completed in May 2017 and included Americans with a primary care physician (PCP) and health insurance. The results...
Healthcare
HIMSS: Silverline extends the Power of Health Cloud with Patient Contact Center
Reading time: 2 minutes
From February 19-23, I went with one of our Healthcare Practice Directors, Jim Rogers and our Vice President of Solutions and Products, along with Salesforce to Florida for HIMSS, the annual conference that brings together health IT professionals, clinicians, and executives from around the world. While we were there, I spoke at the Salesforce booth...
Healthcare
Dreamforce Highlights for Healthcare
Reading time: 2 minutes
If your week at Dreamforce was anything like mine, I hope you have found time to recharge your wellbeing and digest all the new innovations that were announced during the week. We are lucky in the Healthcare and Life Sciences industry because our goals are all aligned across each sub-industry: the health of our patients....
Healthcare
Transforming Healthcare One Connected Device (to Salesforce) at a Time
Reading time: 3 minutes
Silverline works with a number of Medical Device organizations to help improve their operational efficiencies, increase market share, and inform better patient care and outcomes. These projects tend to start with an emphasis on improving Sales, Service, and Marketing processes, most times including integrations to ERPs and other enterprise systems. What we are finding though...
Healthcare
Get the Most Out of Dreamforce for Healthcare and Life Sciences
Reading time: 3 minutes
Dreamforce is almost here, I hope you are ready for an exciting week! It’s time to get ready for four days of innovation for the Healthcare and Life Sciences industry. To get you going in the right direction, I’ve compiled a few of the top sessions you should add to your list for the week....
Healthcare
Silverline Announces ScheduleMe.Health for Salesforce Lightning Bolt
Reading time: < 1 minute
Salesforce Lightning Bolt Today, Silverline unveiled ScheduleMe.Health, available on Salesforce Lightning Bolt, a new framework on the Salesforce platform that empowers companies to find and deploy pre-built next-gen mobile communities and portals for a wide variety of business and vertical industry needs. ScheduleMe.Health allows patients to self-schedule based on real time availability of providers at...