Healthcare
5 Benefits of Patient-Centered Care
Reading time: 4 minutes
Great healthcare will always require levels of human interaction that can’t be replaced. But in an age of automation, healthcare providers need to use technology to provide a consumer-grade patient experience. Are you prepared for the consumerization of healthcare? As consumers, patients demand a personalized, intuitive experience. Gone are clinical services that target larger categories...
Healthcare
Building a 360 Ecosystem of Care: Enable Value-based Outcomes
Reading time: 4 minutes
In a 360 ecosystem of care, time spent with consumers is just the beginning of the story, and often not even the beginning of their healthcare journey. With new tools, technology, and processes implemented to manage a consumer’s well-being before, during, and between visits, healthcare organizations are positioning themselves to excel as systems and solutions...
Healthcare
Building a 360 Ecosystem of Care: Develop Stronger Consumer Relationships
Reading time: 4 minutes
Building a 360 ecosystem of care is no small undertaking. Once you’ve improved on your past standards and expanded your network of consumers and peers, it’s important to ensure your newfound relationships start and stay strong. Elevated experiences through higher engagement Going to the doctor, staying at a hospital, undergoing surgery — none of these...
Provider
Hospital Revenue Recovery in a Post-Quarantine World: Can it Be Done?
Reading time: 3 minutes
We’ve all been affected by the rise of Covid-19 and its resulting changes to our family and working dynamics. Beyond the impact individuals and communities have experienced due to the Coronavirus pandemic, hospitals and providers have been hit hard as they not only try to save lives, but save their livelihoods. In the US alone,...
Healthcare
Building a 360 Ecosystem of Care: Foster Your Network
Reading time: 4 minutes
In our quest to create a true ecosystem of care in the health and life sciences industries, we established the importance of connecting data. But what good is great data when shared in small circles? To really build an ecosystem, we need to make sure data is available to the care teams that need it...
Provider
Building a 360 Ecosystem of Care: Connecting Data, Gaining Insights
Reading time: 4 minutes
There’s a lot of talk these days about customer 360, and focusing on all the aspects of customer care in healthcare and life sciences. This is such an important step forward in improving the industry — but what if there were more? What if instead of just the consumer, it was an entire 360 ecosystem,...
Healthcare
Insights from HLTH 2019: Defining the Future of Healthcare
Reading time: 4 minutes
Jim Rogers and I recently attended the HLTH 2019 event in Las Vegas. With a theme of Defining the Future of Healthcare, it featured an information-packed agenda with leaders from across healthcare sharing their insights. The speakers were incredible, with each session rich in valuable content. The HLTH team did an incredible job curating speakers...
Healthcare
Innovations and Ideas from Cerner Health Conference 2019
Reading time: 3 minutes
Scott Thomas and I just came back from the Cerner Health Conference in Kansas City. What an incredible experience. It was the 40th anniversary of Cerner so this was a significant event and a proud moment for the organization. I remember the first time I attended the event back in 2003 when I was working...
Healthcare
HIMSS 2019 Wrap Up
Reading time: 4 minutes
Another successful HIMSS is behind us. Over 43,000 health professionals made their way to Orlando this year to learn more about how technology can impact the way they deliver care and improve the overall quality and experience they provide to their patients and clinicians. We all walked the over 1.1 million square feet of the...
Healthcare
Improving Patient Care Through Integrated Marketing Automation
Reading time: 4 minutes
It has been an exciting couple of months. I attended my first Dreamforce. It was an incredible experience to see all the innovation being driven in the Healthcare Industry. Following the conference, my colleague, John Turner, published an overview of the Dreamforce Marketing Keynote on the Silverline blog. The overarching theme of the keynote was...
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