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Salesforce Platform Front-Loading Washers, and the Importance of Context in User Experience Design
In his classic book, The Design of Everyday Things, Donald Norman, director of The Design Lab at the University of California, San Diego, presents the argument that any failed user experience is the fault of bad design, not the...
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MuleSoft What You Missed at Mulesoft CONNECT in NYC Last Month
Last month, Silverline sponsored MuleSoft CONNECT, a global integration conference. MuleSoft users, partners, customers, and thought leaders gathered over two days to participate in and facilitate inspiring keynotes, product...
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Insurance Get to Know the Insurance-Focused Updates to Financial Services Cloud
It’s an exciting time in insurance technology! On September 24, Salesforce announced an insurance-focused extension to its Financial Services Cloud. New enhancements are designed to help insurers to strengthen relationships...
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Events June MuleSoft Meetup Recap: Insurance
This summer, the NYC MuleSoft Meetup group met at the Salesforce Tower to focus on MuleSoft’s role in the Insurance space. Following a brief networking dinner of pizza and drinks, insightful presentations were delivered. Topics...
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Provider What To Do About Growing Emergency Room Costs
It’s an unfortunate truth, but receiving care in an emergency room often starts patients on a path to financial disaster. It’s easy to feel the frustration of both patients and caregivers as they’re stuck in a circuit of supply...
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Salesforce Platform ERP and CRM: Integration Leads to Innovation
Enterprise Resource Planning software (ERP) has long been the gold standard of workflow management in manufacturing firms — tracking resources such as cash, raw materials, and production capacity, along with the statuses of...
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Marketing How to Ensure Success with Marketing Automation
Any marketer’s ultimate goal is for their individual customer is to have unparalleled experiences. Those occur when marketing strategy, business operations, and marketing automation technologies converge into meaningful and...
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Help & Training Adopting Universal Design for Learning and myTrailhead
As an instructional designer, I focus on creating effective and engaging learning experiences for learners. But in order to do that successfully, learning gaps must be identified, learning styles minded, and context known to...
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Advisory Is Your Organization Up to the Challenge of New Technology?
You completed your Salesforce platform implementation a year or so ago. The utilization is down a bit but a few enhancements have been delivered. However, something isn’t quite right. You really need to take some action, but...
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Help & Training 3 Critical Steps to Facilitating a Successful Move to Lightning
For businesses that have invested heavily in Salesforce, the move from Classic to Lightning can be daunting… and frankly, a bit scary. It’s clear that all of the new features on the Salesforce Platform are being developed for...
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Provider Why EHR and CRM are Better Together
After a successful industry-wide implementation of new and cutting-edge technology, it’s hard to stomach when something newer and shinier comes out. You want to take a beat and enjoy the fruits of your labor — not completely...
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Communities See What You Missed from the July 24 NYC Salesforce User Group
Silverline recently hosted the New York City Salesforce User Group on Wednesday, July 24th. The mission of the New York City Salesforce User Group is to build an enthusiastic community committed to learning about the Salesforce...
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