How We Built an Agentforce SDR Agent
When we began evaluating the future of our website engagement strategy, we faced a familiar challenge. Our existing chatbot solution was going to have a significant price hike at...
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CalendarAnything Implementing CalendarAnything Helps Vogelzang Law Organize Important Dates
Vogelzang Law is a Chicago-based law firm dedicated to representing and advocating for individuals diagnosed with cancer as a result of asbestos exposure. With 20 years of experience in asbestos and mesothelioma litigation, Vogelzang Law has the specialized knowledge and resources needed to...
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Media & Entertainment Data and Media: How to Excel in the Modern Age
Let’s say you’re tired of shoveling all that snow, and it’s time to buy a snow blower. You hop online and start visiting a few home improvement store websites, read reviews on a home magazine’s site, and compare prices across a few local big box stores. You finally find your perfect snow blower and...
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Life at Silverline Veterans Day 2022: How Service Helped Silverline Vets Succeed
In serving their country, military veterans dedicate themselves to a greater cause – one that demands collaboration and commitment to the success of the group before the individual. We’re proud to honor Silverline’s veterans and their families on this Veterans Day in the U.S. and Remembrance...
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Insurance Drive Digital Transformation with Salesforce Insurance Policy Administration
The pandemic has been a huge disruption in everyone’s life, so it should come as no surprise that the pandemic was a massive disruptor in the insurance industry. Agents could not hold face-to-face meetings with prospective policyholders, and the days of paper trails to collect information were...
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Insurance Rebuilding SIF’s Quoting Process for Efficiency and Visibility
SIF, Idaho Workers’ Compensation, has been the reliable and stable source of workers’ compensation for Idaho since 1917. But processes hadn’t changed to keep up with the transforming marketplace. Requesting a quote was initiated with a form, an option that was very time-consuming and offered agency...
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Media & Entertainment Why Ad Sales Strategy is Undergoing a Massive Transformation
Let’s talk about the so-called TikTok Feta Effect. If you’re part of Gen Z or a millennial, you probably already know the phenomenon we’re referring to. For all of you that were born before 1981, let us explain. Versions of a baked pasta recipe made with a big block of feta...
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Insurance Insurtech Challenges and Solutions Uncovered at ITC Vegas 2022
ITC Vegas is the world’s largest insurtech event. Over three days in September, insurance leaders, tech entrepreneurs, investors, and more convened in Las Vegas to showcase new innovations, learn how to increase productivity and reduce costs, and share ways to enrich policyholders’...
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Digital Transformation Why Organizational Change Management is All About People
Everyone tends to react differently when they hear that changes are happening in their organization. It could be a relief that a more efficient way of doing tasks is coming soon. Or it could be a roll of the eyes that yet another change is happening with doubt that it will improve processes. In the...
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Salesforce 6 Innovative Ways to Transform Work with Slack’s Partner Ecosystem
The easiest way to maximize business outcomes with Slack? Tap into the expertise and apps across the Slack partner ecosystem. At Dreamforce 2022, the sessions were rife with stories about the fresh ways Slack partners and customers are using the technology to boost productivity and improve...
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Financial Services Financial Services at Dreamforce: Dynamic Solutions to Enhance Efficiency
The de-stressing puppy station – that’s what some attendees might remember the most from this year’s Dreamforce conference. The puppies were there to help with relaxation and mindfulness during a hectic few days at the event. Between the thousands of sessions, multiple parties, and many client...
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Healthcare & Life Sciences Healthcare at Dreamforce: Automating with Salesforce Health Cloud
It was a busy few days at Salesforce Dreamforce for the Silverline Healthcare team between attending sessions and meeting face-to-face with prospects and clients. The team learned a lot about the concerns of our healthcare peers and shared how Silverline can help them conquer their challenges. ...
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Media & Entertainment Media at Dreamforce: Salesforce CDP, Genie, and Slack for Ad Sales
The Silverline Media team conquered another Dreamforce this year, returning to the event in person after two years of virtual engagement. The days were full of informative sessions and enlightening client conversations, and the nights brought events like the Silverline happy hour before the Red Hot...
