A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Data and Integrations How to Boost Your Business with AI Feedback Loops
In the past few years, it’s become apparent that nearly every industry has begun reaping the benefits of data science. However, only a small minority of businesses are capitalizing on these breakthroughs. Why is it that the few...
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Silverline Cares Silverline Cares: Giving back during our Summit in Santa Fe
As a part of our Silverline Cares initiative, any time the whole team is together is a time we take to give back. During our annual Summit last month, we volunteered with STEM Santa Fe. STEM Santa Fe is a volunteer-based...
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Financial Services 4 Problems Plaguing Commercial Lenders and How to Solve Them
At their core, commercial lenders are relationship managers. Their focus is to successfully attract and acquire qualified customers, create relationship transparency with new and existing customers, and manage their...
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Around the Office My Journey to Celebrate Pride Month 2019 with Silverline
June marks Pride Month. I always like to reflect on and understand what Pride means to me. I have been very fortunate to be open and my true self for the past 12 years and out to others for the past 5-6 years, thanks to all of...
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Silverline Cares Celebrating 10 Years of Silverline at Our Annual Summit
Last week, Silverline gathered in Santa Fe for the annual Silverline Summit. It was an odd feeling to reflect on ten years of Silverline while only having been here for the last three months. But it was odd in the best way — in...
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Uncategorized Salesforce and Silverline Kick off Summer Roundtable Series for Investment Banks and Capital Markets Firms
Last night, Silverline was thrilled to host a fantastic group of financial services thought leaders in NYC in partnership with Salesforce. We would like to extend a big thank you to those who came out for the dinner and...
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Around the Office Silverline Office Tour: Omaha
In September 2017, two of Silverline’s key leaders relocated from New York City to Omaha with the goal of establishing Silverline’s first permanent satellite office. This office would be primarily a development center, hiring...
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Lightning It’s Time to Revisit These Salesforce Spring ‘19 Updates
In case you missed the Salesforce Spring ’19 Release Notes, we put together a detailed overview of the most relevant or interesting updates for Financial Services and Healthcare organizations. Now you can head into summer...
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Around the Office Mental Health Month: How We Replace Stigmas with Support at Work
May marks Mental Health Month nationwide. Started in 1949, this month-long theme exists to reduce the stigma associated with mental illness, to shed light on the spectrum of mental health, to promote help-seeking behavior, and...
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MuleSoft Mini Hackathon: How to Better Serve Customers through Integrated Data
In times of struggle, I’ve always been of the mind to try and help those in need. And in today’s world, my first thought is to look toward technology and the ways it can assist users in simplifying tasks, or making sense of...
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Tools Global Accessibility in Tech: Designing with Users in Mind
By Emily Saka, UI/UX Designer and Sean Ward, Instructional Designer R&D Here at Silverline, we build Salesforce solutions that are used by thousands of people around the world. It’s a big honor, but also a big...
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Around the Office Go Behind the Scenes: 10 years of Culture at Silverline
A milestone in the making — Silverline turns 10 this year! As we ready ourselves for what the next decade has in store, we’re also looking back on what has gotten us to where we are now. What makes Silverline the place for so...
