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Events Getting to Grit and Grace Through Gratitude
During the WITness Success Conference in Denver Colorado last week, attendees were presented with a powerful keynote delivered by the gritty and graceful Leah McGowen-Hare. Leah, who holds an MSEd and is a Senior Director at...
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Salesforce News 4 Reasons Why Salesforce Beats Microsoft Dynamics 365
Rivalries exist across every competitive landscape and CRM is no different. When you’re looking for a robust CRM with the best feature-set for your business, the two most notable players are Salesforce and Microsoft Dynamics...
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Help & Training A Little Goes A Long Way In Your CRM: Small CRM Updates Massively Impact Your Team’s Productivity & Effectiveness
A fully-functioning, perfect CRM is hard to obtain, and once a team accomplishes this glory, it can be hard to encourage more change or even continuous updates. To begin, finding someone with the wits and experience to overhaul...
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Help & Training Top 3 Chrome Extensions for Salesforce
Oh, Chrome extensions – how we love them so. If America runs on Dunkin, then Salesforce Admins run on Chrome extensions. They give you more wings than Red Bull. They’re approved by the Most Interesting Man in the...
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Healthcare & Life Sciences 5 Key Factors for Improving the Patient Experience
Delivering on a comprehensive patient experience requires the Healthcare industry to focus on future technology adoption. The cost of deploying core, necessary technology (such as EMR or EHR) can take years for purposeful...
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Healthcare & Life Sciences How to Adopt a Best Practices Patient Relationship Management Approach
A recent article published by Fierce Health discusses how Providers are struggling to provide a consumer-centric approach to care. In a study published by Kaufman Hall, only 8% of provider institutions are ahead of the curve...
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Healthcare & Life Sciences Silverline Healthcare Expert Walter Groszewski Shares Silverline’s Capabilities for Healthcare Providers
I joined Silverline about two months ago after having spent almost twenty years in the healthcare informatics marketplace. Silverline is a Platinum Implementation Partner of Salesforce.com with a dedicated vertical focus...
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Client News Silverline Success Story: Travel Insured International
There are few things more stressful and complicated than a trip that is cut short or altogether canceled by an unexpected interruption. For the past 20 years, Travel Insured International has provided the highest quality travel...
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Client Services Choosing Silverline Navigator Over an In-House Specialist
The real benefit of partnering with Silverline Navigator over an In-House Specialist is all about the numbers! An In-House Specialist is just that…it is one person. A Navigator engagement gives you access to a full array of...
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Client Services Why Silverline Navigator is the Best Partnership
The Silverline Navigator engagement offers our clients a strategic and proactive partnership. This is not a relationship that is established to provide only basic reactive support desk resources. Instead, it is an engagement...
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Client Services 5 Ways You’ll Benefit from a Center of Excellence
For most organizations, your CRM program is successful and doing well. Now, it’s time to take your program to the next level. A Center of Excellence is an important model to adopt because it breaks down your CRM program...
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Around the Office Grab a cup of coffee and check out Silverline!
We did it! We hit 100! No, I’m not talking about the weather in New York City (just yet), I’m talking about our Coffee Buddies Channel on Slack! Slack is a collaboration hub that brings employees together with the right...
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