The Silverline Blog
Industry insights, Salesforce news, and more
Industry insights, Salesforce news, and more
Reading time: < 1 minute
We live in a digital world, and there is data absolutely everywhere. As a savvy Salesforce user, you’re probably capturing a ton of meaningful data. But, what data are you missing in order to build a complete picture of your customer? Capture as much data as you can to build that picture, but don’t become...
Reading time: 3 minutes
Referral Management in Healthcare is a hot topic. Terms like leakage, care continuity, and network integrity are tossed around with little regard for the patient being referred. Silverline believes the right approach to patient referral management is developing an Active Referral Management Program. Let’s take a look at some alarming statistics that indicate the need...
Reading time: 4 minutes
At Silverline, my role is a Solution Architect/Senior Business Analyst and I specialize in declarative builds. A couple months back, I received a request to build a custom Visualforce related-lists component for Silverline’s internal org. Though custom related lists for the Salesforce Classic UI have always been a common ask, there was a twist: The...
Reading time: 2 minutes
I recently had the opportunity to attend a Back to School event for the patients and families at The Children’s Hospital at Montefiore (CHAM). As part of our Silverline Cares initiative, Silverline co-sponsored the event with Salesforce. The event had a ton of fun events and goodies for the kids as they start preparing for...
Reading time: 3 minutes
Healthcare organizations have been performing telephonic nurse triage for decades. Traditionally, it has been a loss leader for a healthcare organization designed to raise awareness within the community and provide a service to consumers that, hopefully, raises awareness about the healthcare organization. However, as the healthcare reimbursement model has transitioned from fee for service to...
Reading time: 2 minutes
It’s a month after the 2nd Annual Witness Success Conference, and I am still thinking about and reflecting on the wonderful experience. I had the honor of facilitating a workshop and attending phenomenal sessions and keynotes. The theme for this year was Grit and Grace. Leslie Gestautus and I began working on our content in...
Reading time: 3 minutes
Having a clear, well-communicated organizational vision for digital transformation is the strongest predictor of success. Vision Led is Silverline’s first recommended driver in our 10 Keys to Successful Digital Transformation for a reason; it’s the first building block toward success. To start your strategy, it is natural to begin your program with a vision of...
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Your Salesforce Platform is up and running, congratulations! Now, it’s time to take your program to the next level and prioritize the value you’re deriving from your investment. Organizations that have a Center of Excellence in place have a higher success rate for their program. A robust Center of Excellence will drive effectiveness internally when...
Reading time: 3 minutes
Creating and defining your provider network is a critical first step in managing patients and navigating them within your healthcare system. Whether you are building a new clinically integrated network (CIN) for payer contracting, standing up a new accountable care organization (ACO), or want to manage referrals from primary care to specialty care and services...
Reading time: 5 minutes
You can order transportation with the click of a button, your bank account alerts you of a charge within seconds, and you probably have a notification that your flight has been delayed before the airline announces it over the loudspeaker. These examples of everyday digital transformation showcase the benefit they have to direct consumers, but...