A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Salesforce The Essential Study Guide for Salesforce Certifications
A Salesforce certification is a demonstration and verification that you have expertise in a given area of Salesforce. But there’s a vast divide between wanting a Salesforce certification and actually obtaining one. Getting...
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CalendarAnything Cybernews Recognizes CalendarAnything as a Best Salesforce App
Scrolling through the Salesforce AppExchange can feel a lot like entering one of those wholesale clubs. There are many enticing selections to browse with the underlying promise of making your life better. The Salesforce...
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Life at Silverline Silverline Spotlight: Silverline Academy
Do you want to work for an awesome tech consulting firm, but don’t have much experience in the world of consulting? Silverline Academy was designed just for you! Silverline Academy is a full-time, three-month program based in...
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Media & Entertainment Combine the Power of Salesforce and Slack for Media Success
We’re using a new slang term around the Silverline offices – Slacktivation. This combo of Slack and activation refers to our work as an official Slack-first Customer 360 launch partner for media. The goal of Slacktivation is...
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Dreamforce Can’t Attend Dreamforce In Person? Check Out These Virtual Sessions
Even if you can’t join the tens of thousands of Trailblazers at Dreamforce in San Francisco, you can still be part of the experience with millions online on Salesforce+. This reimagined virtual experience is a full three...
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Salesforce Platform Slack Launches New Industry Solutions with Global Consulting Partners
As digital transformation continues to accelerate, companies are looking for solutions to help them boost productivity, improve connection and collaboration, and automate work in a digital-first world. Every company, small and...
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Media & Entertainment Don’t Miss These Dreamforce 2022 Media & Entertainment Sessions
The media and entertainment industry is constantly evolving and transforming. The changing environment poses opportunities and challenges from all sides, from the rise of retail media to the decline of traditional print. ...
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Healthcare & Life Sciences Don’t Miss These Dreamforce 2022 Healthcare Sessions
Believe it or not, this year Dreamforce is celebrating 20 years. What started as a small gathering of 1,000 Salesforce customers in San Francisco for the first-ever Dreamforce has since become the largest software conference in...
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Financial Services Don’t Miss These Dreamforce 2022 Financial Services Sessions
Dreamforce is just a few weeks away, and along with checking the weather in San Francisco and playing the Red Hot Chili Peppers on repeat, you’re probably starting to think about the sessions you’ll attend. With over 1,000...
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Life at Silverline Tips for Effective and Empathetic Communication Across Cultures
When Indiana Jones needs to travel, his films cut to the image of a map with a red line marking his path he hops to locations around the globe. If you were to travel by map to visit all the Silverliners, you’d end up with a map...
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Life at Silverline Recognizing and Overcoming Impostor Syndrome in the Workplace
Maya Angelou. Tom Hanks. Awkwafina. Sonia Sotomayor. Serena Williams. What do all these celebrities have in common? At first glance, you may think not much except being famous. But they have all suffered from impostor syndrome....
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Life at Silverline Fostering Diversity, Inclusion, and Belonging at DIBS Week
A veteran, a caregiver of a family member with a disability, first in a family to graduate college, an immigrant, the Oregon Trail generation – these are just a few of the ways Silverliners answered when asked how they identify...
