A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Blog
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Events Salesforce Financial Services User Group August 7th!
Mark your calendars! The next Salesforce Financial Services User Group is August 7th. The meeting will be hosted virtually and in person at Silverline's new headquarters (860 Broadway, 5th Floor, NYC). Click here to...
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Healthcare & Life Sciences Are Mobile Applications Useful in Healthcare?
I am not an avid Apple product user, but the line “there’s an app for that” (which I believe they ultimately trademarked) holds true in most circumstances. Recently, it seems that new apps with the most...
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Silverline Apps Create a Social Intranet With Embedded Content Your Employees Will Love
From sneakers to sandwich orders, we’re living in a world where anything can easily be customized to fit your wants and needs. The team at Silverline believes that business applications should be the same. That's why we...
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Healthcare & Life Sciences The Virtual Water Cooler
Technology has a unique ability to replace the most classic items, even within the kitchen of your office. How many offices still maintain a standard coffee brewer? Not many I’m sure. It is not because the classic brewer...
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Financial Services 10 Ways Mobile Technology Revolutionized Wealth Management
FinancialPlanning.com recently shared a top 10 list focusing on the how mobile technology has transformed the wealth management industry. The wealth management industry has been a late adopter to mobile technology,...
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Dreamforce The Countdown to Dreamforce 2014 is On!
Virtually every business uses the Cloud in one way or another. Many companies are moving their entire business to the Cloud and are eager to learn more about the Cloud computing industry. Whether you’re already working in...
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Healthcare & Life Sciences HOW TECHNOLOGY COULD SOLVE VA HEALTHCARE ISSUES
Every news channel is covering the issues that were revealed at the VA – boil it all down, there appears to have been secret “wait-lists” that masked the amount of time Vets waited to receive care so that the...
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Healthcare & Life Sciences Healthcare Companies are now Technology Companies – Really.
In order to maintain a competitive advantage in the constantly evolving healthcare market, many organizations are investing in technology platforms that give them scalability to offer better tools, apps, and services. Even more...
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Healthcare & Life Sciences Leverage the Cloud for Unique, Impactful Solutions in Healthcare
According to an article on CIO.com entitled “Healthcare finally warming to the Cloud”, which references Imprivata’s 2013 Desktop Virtualization Trends in Healthcare Report, it notates that only 30% of...
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Salesforce News Understanding the Different Salesforce User Licenses
Overwhelmed by the many license types that Salesforce.com offers? To help you understand the different options, we wanted to provide a summary of the license types available to you below:
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Salesforce News Easily Navigate Salesforce with our New Tool!
Overwhelmed by the number of clicks in your life? With Salesforce Navigator, a Chrome extension, you can easily access any page in Salesforce with your keyboard. From standard areas, to set up, to objects without tabs,...
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Events Social Media Breakfast with Salesforce.com
In 2009 the world felt a shift: the number of social networking users surpassed that of email users (Comscore, June 2011). Today, the opportunity for businesses to connect and learn about their customers through social outlets...
