The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Advisory Articles

10 Keys Series: Agile Digital Transformation Provides Freedom For Business Innovation

Advisory

As more businesses are transforming their businesses through technology, the word “Agile” has become quite common. However, many non-experts don’t fully understand the term: just what does “agile” actually mean? Traditionally, “Agile” has been an approach to software development. However, when it comes to digital transformation, “Agile” has evolved into a robust framework for project delivery. Agile-based practices incorporate cross-functional teams, program monitoring, and iterative delivery. At its core, Agile is a methodology that ensures…
Read More

10 Keys Series: Intentionally Innovative Digital Transformation

Advisory

The Balancing Act Between Problem Solving and Intentional Innovation Innovation is one of the reasons why we’ve achieved such incredible progress as a society. Progress, both incremental and exponential, has given us everything from the light bulb and telephone to the printing press and the internet. In my 28 years in technology and consulting, across all industries and using multiple technology platforms, every project I’ve worked on has started with a problem in need of…
Read More

10 Keys Series: The Quality Assurance Approach to Digital Transformation

Advisory

Quality Assurance Measures Amplifies Your Digital Transformation Quality Assurance (QA) is a process-driven approach that facilitates and defines quality goals regarding product design, development, and production. Simply put, it’s the process of managing for quality. Building a quality solution means developing a strategy and processes for ensuring design excellence and integrity. A quality build includes assessing designs, application architecture, system testing, and delivery standards. Great solutions incorporate guidance and management for multiple environments and platform…
Read More

10 Key Series: Governance Within Digital Transformation

Advisory

In my twenty-five years as a customer engagement strategist, program governance has always been a significant component of every project I’ve managed. My focus and interest in governance lie in its utility as an organizational capability to ensure the success of both company initiatives and the business as a whole. To us at Silverline, governance-based digital transformation means that proper program governance is established with representation across all levels of an organization. Communication channels need…
Read More

10 Keys Series: Adoption-Driven Digital Transformation

Advisory

What Is Adoption-Driven Digital Transformation? Adoption-driven digital transformation is defined as holding users and managers accountable for proper platform utilization. Adoption measurement and improvement should be included in program governance to ensure new processes and technology are improving performance and should be led with the project’s Vision statement, which we discussed in a previous 10 Keys article. Once we’ve deployed the solution and people are using the platform, the goal is to ensure the true…
Read More

10 Keys to Successful Digital Transformation: Human Centered

Advisory

In any digital transformation, there are three key elements present: the people, the business, and the technology. Companies in every industry are searching for ways to leverage the newest technologies and transform their businesses. However, far too often we see companies that let digital and technology get in the way of what matters most:  the people. Not enough emphasis is put on optimizing the experience, processes, and technology for the people that will be using…
Read More

10 Keys to Successful Digital Transformation: Data Obsessed

Advisory

When we refer to data obsession, we’re referring to key data requirements relating to data quality, mastering of data, and change management centered around master data activities. The goal is to prepare your data to be moved, shared, consumed, and analyzed. This plan should include a strategy for accountability for managing data architecture, hygiene, and stewardship. Establishing a “single source of truth” for key data elements is where a powerhouse data-driven solution flexes its potential…
Read More

10 Keys to Successful Digital Transformation: Value Focused

Advisory

If a tree falls in the forest and no one is around to hear it fall, does it make a sound? If you measure your CRM program and analyze the results, will you be more successful? We say yes to both which is why Value Focused is one of Silverline’s 10 Keys to Successful Digital Transformation. Need more convincing? Let’s say you’ve just started a Weight Loss Program. You’ll begin by measuring your current state,…
Read More

10 Keys to Successful Digital Transformation: Vision Led

Advisory

Having a clear, well-communicated organizational vision for digital transformation is the strongest predictor of success. Vision Led is Silverline’s first recommended driver in our 10 Keys to Successful Digital Transformation for a reason; it’s the first building block toward success. To start your strategy, it is natural to begin your program with a vision of your future-state technology. Gaining senior-level alignment and agreement on a strategic vision will position you for a higher rate of…
Read More

10 Keys to Successful Digital Transformation

Advisory

You can order transportation with the click of a button, your bank account alerts you of a charge within seconds, and you probably have a notification that your flight has been delayed before the airline announces it over the loudspeaker. These examples of everyday digital transformation showcase the benefit they have to direct consumers, but the same innovation applies to your business. Digital innovation should be aligned to your business’s strategic goals to remain competitive.…
Read More

Need a custom solution? We can help. Let's Chat