The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Advisory Articles

See the Value in Engaging the Right Salesforce Partner

Advisory

Cultivating the best Salesforce solution for your business is like trying to compose and conduct an exquisite piece of music for an orchestra. Many a business has been in the orchestra pit of a Salesforce build, doing all the right things, but something still comes out a little flat. Maybe you’ve positioned your Salesforce solution to deliver the best experience and outcomes, ensuring the conditions are ideal for a beautiful melody to spring forth. Then…
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Ask a Consultant: We’re Missing Key Team Members for Our Salesforce Project. What Can We Do?

Advisory

Our Ask a Consultant series answers your questions about Salesforce projects. This blog tackles Salesforce talent and work bandwidth.

Successful Salesforce Project Management With Limited Resources

Advisory

Tackling your Salesforce projects can seem daunting. These simple steps can help you evaluate your Salesforce talent and get started on your backlog!

10 Keys to Digital Transformation Wrap-Up: What Have we Learned and What’s Next

Advisory

In the course of the past few months, we’ve explored the ten key requirements of a successful digital transformation for your business. As mentioned in our kick-off blog for the 10 Keys Series, “We see success drivers during the digital transformation journey as a cycle where drivers come into play at different times with varying degrees of importance. You must think beyond each driver as a perfect relationship to the next because their value increases…
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10 Keys Series: Continuous Delivery – The North Star of Digital Transformation

Advisory

For centuries, navigators have used the North Star to guide them through treacherous seas and turbulent skies. No matter the conditions, the North Star has guided many a traveler home. Continuous delivery serves a similar function in digital transformation: a guiding light by which a business charts their path to their desired destination. The primary goal of a continuous delivery practice is to build, test, and release functionality with speed, efficiency, and consistency. Repeatable and…
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10 Keys Series: Agile Digital Transformation Provides Freedom For Business Innovation

Advisory

As more businesses are transforming their businesses through technology, the word “Agile” has become quite common. However, many non-experts don’t fully understand the term: just what does “agile” actually mean? Traditionally, “Agile” has been an approach to software development. However, when it comes to digital transformation, “Agile” has evolved into a robust framework for project delivery. Agile-based practices incorporate cross-functional teams, program monitoring, and iterative delivery. At its core, Agile is a methodology that ensures…
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10 Keys Series: Intentionally Innovative Digital Transformation

Advisory

The Balancing Act Between Problem Solving and Intentional Innovation Innovation is one of the reasons why we’ve achieved such incredible progress as a society. Progress, both incremental and exponential, has given us everything from the light bulb and telephone to the printing press and the internet. In my 28 years in technology and consulting, across all industries and using multiple technology platforms, every project I’ve worked on has started with a problem in need of…
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10 Keys Series: The Quality Assurance Approach to Digital Transformation

Advisory

Quality Assurance Measures Amplifies Your Digital Transformation Quality Assurance (QA) is a process-driven approach that facilitates and defines quality goals regarding product design, development, and production. Simply put, it’s the process of managing for quality. Building a quality solution means developing a strategy and processes for ensuring design excellence and integrity. A quality build includes assessing designs, application architecture, system testing, and delivery standards. Great solutions incorporate guidance and management for multiple environments and platform…
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10 Key Series: Governance Within Digital Transformation

Advisory

In my twenty-five years as a customer engagement strategist, program governance has always been a significant component of every project I’ve managed. My focus and interest in governance lie in its utility as an organizational capability to ensure the success of both company initiatives and the business as a whole. To us at Silverline, governance-based digital transformation means that proper program governance is established with representation across all levels of an organization. Communication channels need…
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10 Keys Series: Adoption-Driven Digital Transformation

Advisory

What Is Adoption-Driven Digital Transformation? Adoption-driven digital transformation is defined as holding users and managers accountable for proper platform utilization. Adoption measurement and improvement should be included in program governance to ensure new processes and technology are improving performance and should be led with the project’s Vision statement, which we discussed in a previous 10 Keys article. Once we’ve deployed the solution and people are using the platform, the goal is to ensure the true…
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