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Silverline Cares Working From Home With Your Kids? Learning Resources to the Rescue!
While many of us may be stuck inside, that doesn’t mean our minds can’t travel or expand. And while some of us are finding the social distancing beneficial for our productivity, others — especially families with kids now home...
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Investment Banking What It Means to Be a Data-Driven Bank… and How to Get There
Banks and other financial institutions continue making waves with digital transformations, but it’s important to keep people (both employees and consumers) at the forefront of changes with meaningful processes and technology....
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Salesforce Consulting How Silverline Enables and Delivers Results With a Fully Remote Team
With the advent of Coronavirus, more and more companies have moved to an exclusively remote workforce. If you and your team are unfamiliar with remote collaboration, it can be a daunting shift during an already difficult time....
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Healthcare & Life Sciences Deploying Salesforce Health Cloud Solutions In a Time of Social Distancing
Your organization, like many of our Healthcare & Life Sciences customers, is actively dealing with the challenges of balancing steady state operations, transformational initiatives, and now addressing the immediate impact...
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Financial Services How Financial Institutions Can Best Support Customers in the Coronavirus Reality
As someone who travels frequently to meet clients and partners, I have been acutely aware of the impact Coronavirus is having on customer service center wait times. CNN recently reported that travel booking sites have been...
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Provider Silverline and Salesforce Positioned to Rapidly Implement the 21st Century Cures Act Interoperability Standards
The recently released interoperability standards of the 21st Century Cures Act require providing patients ubiquitous access to their PHI via software that takes advantage of open application program interfaces (APIs). The Act...
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Banking Collaboration Insights for Banks and Credit Unions Affected by Coronavirus
We are in an age of collaboration. We have more tools and more data available to us today than ever before. In my recent post, I highlighted how important it is for banks and credit unions to build a strong marketing automation...
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Salesforce News Salesforce Provides Free Health Cloud Access… and Silverline Can Help You Implement It
On March 11, 2020, Salesforce announced that in order to help combat COVID-19, they will be providing healthcare organizations free Health Cloud access for six months. Salesforce identified Silverline as one of their preferred...
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Healthcare & Life Sciences What Salesforce’s New Health Cloud Capabilities Mean for You
Last week, Salesforce announced new capabilities for Health Cloud, including Einstein Analytics for Healthcare; Provider Relationship Management; and Destinations, a no-code healthcare-interoperability Salesforce AppExchange...
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Salesforce Platform What Are the Different Types of Salesforce User Licenses?
When it comes to Salesforce user licenses, things can feel overwhelming. In an effort to clear the fog, we’ve outlined the most common license types and what type of access they grant. Salesforce User License Types ...
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Salesforce Platform 8 Resolutions for Improving your Salesforce Org
Now that we’re nearly a month into 2020 and most of our personal resolutions are out the window (really, why did I think this would be the year to successfully eat fewer sweets?), it’s time to start thinking about your...
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MuleSoft December MuleSoft Meetup Recap: API Discovery, MUnit Testing, and Anypoint Service Mesh
On Tuesday, December 10th, I went to the Charlotte MuleSoft Meetup to hear thought leaders talk about how APIs can be discovered for reuse and tested using MUnit. I also learned about features to be released in 2020 about a...
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