Salesforce Managed Services
With our primary focus on Salesforce, we support the needs of many industries. Enhance your business, power your digital transformation, and maximize your investment in the platform.
As your business grows and evolves, your Salesforce Org must too.
Managed Services is a flexible, scalable, and economic solution to maintain and realize your investment, without the need to hire additional full-time employees.
Historically, Salesforce upkeep has been handled by a single admin with basic development support. However, the number of capabilities necessary to support, sustain, and extend a Salesforce Org have grown exponentially over time.
What's included with Salesforce Managed Services?
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Strategic Planning
From executive goal setting workshops to business process reviews, building out a Salesforce Org is serious business.
We’ll help you from roadmapping to long-term value realization. -
Salesforce Optimization
You’ve had Salesforce for a few years and you have technical debt, unused functionality, and numerous missed opportunities. Let us help you merge new functionality with old to harmonize your business processes.
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Ongoing Enhancements
You’ve implemented a process that has evolved, your Salesforce Org should too. We can manage your backlog refinement, streamline business processes, and oversee continuous delivery so you can provide more transparency to leadership and beyond.
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Technical and Industry Experts
As great as they are, your admin can’t be a jack of all trades. Our team of Salesforce (and other technology!) experts can provide technical support to help your admin thrive.
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Lightning Migration
The migration to Lightning doesn’t have to be big and scary. You can keep it small or you can transform your business, either way, with managed services you can choose how the transition impacts your organization.
Salesforce Lightning Migration -
Integration Updates and Support
Don’t wait for updates when real-time synchronization is at your fingertips. We can help with integration monitoring, troubleshooting, custom API integrations, and more.
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Data
Salesforce is powered by data. We’ll make sure you’re properly documenting integrations, validation, MDM, and storage review, and that you have the right backup policies in place.
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Center of Excellence
Putting structure around how organizations align IT strategy with business strategy is no small task. Our team can help build out a COE that ensures you can stay on track to achieve your goals and measure performance with valuable KPIs.
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Quarterly Business Reviews
In the spirit of partnership, we hold ourselves accountable so you don’t have to. We work with you to set goals, review KPIs, business impact, trends in the market, and follow up with future roadmap prioritization and planning.
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Development Operations
Drive productivity and eliminate overhead with Salesforce devops best practices. Our Salesforce devops maturity model guides you through the stages of crawl, walk, and run in support of your entire Org.
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Analytics, Reports, and Dashboards
Get a bird’s eye-view of your business with the click of a button. You’ll gain access to reports and dashboards custom-built for your business to show you the metrics that really matter.
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Marketing Automation
Design and create the ideal journeys for your prospects and clients. Get help with Marketing Cloud from Mphasis Silverline’s marketing automation experts.
Frequently Asked Questions
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Salesforce Managed Services involve partnering with experts to handle the ongoing support, maintenance, and enhancement of your Salesforce environment. This includes strategic planning, system optimization, and continuous improvements to ensure your Salesforce Org evolves with your business needs.
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While a full-time admin may handle daily tasks, Managed Services provide a team of specialists with diverse skills, offering comprehensive support across various Salesforce functionalities. This approach is scalable and often more cost-effective than expanding internal teams.
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Mphasis Silverline assists with integration monitoring, troubleshooting, and building custom API integrations to ensure your Salesforce Org seamlessly connects with other third-party or custom-built systems.
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Engaging with Mphasis Silverline typically begins with a consultation to assess your current Salesforce environment and business objectives. From there, they develop a tailored plan to support and enhance your Salesforce Org.
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Yes, Mphasis Silverline offers flexible and scalable solutions, allowing you to adjust the level of support based on your evolving business needs without the necessity of hiring additional full-time staff.
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Through strategic planning sessions and quarterly business reviews, Silverline collaborates with your team to set goals, review key performance indicators, and prioritize future roadmap planning, ensuring continuous alignment with your business objectives.
Is Mphasis Silverline's Managed Services right for you?
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You need strategic guidance, not just support.
You’re not just looking for someone to manage tickets. You need a partner who understands your business goals and can help you make smarter, more strategic decisions with Salesforce.
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You're ready to level up.
Your Salesforce Org has been running, but now it’s time to optimize, enhance, and innovate. We help you take it to the next level with scalable solutions and expert insight.
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You're lean, but the work isn't.
Your team is small and scrappy, but your list of Salesforce needs keeps growing. Our Managed Services model gives you access to a full bench of experts without the overhead.
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You've got a backlog and no bandwidth.
Requests are piling up and your internal team is stretched thin. We step in to tackle your backlog and keep projects moving forward, without disrupting day-to-day operations.
Testimonials
Mphasis Silverline’s Managed Services benefits me as a product manager to be able to supplement my team instead of having to hire a full-time resource. ”Don Kotek Senior Manager, Enterprise CRM Experience
50 Problems You Can Solve With Salesforce Managed Services
But how do you know if your organization needs Managed Services? Download our eBook to learn 50 of the biggest reasons why organizations have turned to our team of experts to optimize their Salesforce platform and ensure that it functions smoothly. Major problem areas revolve around: Salesforce best practices and expertise Knowledge of Salesforce Clouds...
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