A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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MuleSoft May MuleSoft Meetup Recap: Healthcare and Life Sciences
On Thursday, May 2, 2019, the NYC MuleSoft Meetup Group gathered at the Salesforce Tower to discuss MuleSoft and its role in innovation for Healthcare and Life Sciences. This Meetup was the first of a planned series of sessions...
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Around the Office How Silverline Celebrated Take Your Kids to Work Day 2019
Silverline has a long-standing tradition of empowering and educating curious young minds through our work with our Silverline Cares initiatives, internships, and learning and development programs. On April 25th, the company...
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Around the Office How Our Remote Team Celebrated Take Your Kids to Work Day 2019
In addition to celebrating Take Your Kids to Work Day at our NYC HQ, our remote team members (we call them Silverline Satellites!) joined in on the fun. Home offices comes in many shapes and sizes, and our Satellites were happy...
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Salesforce Platform See the Value in Engaging the Right Salesforce Partner
Cultivating the best Salesforce solution for your business is like trying to compose and conduct an exquisite piece of music for an orchestra. Many a business has been in the orchestra pit of a Salesforce build, doing all the...
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MuleSoft Tips and Tricks to Ace the MuleSoft Certified Developer Test
So you’re ready to do it, huh — ready to take that test?! Of course you are. Maybe you reviewed our other post about why now is the time to become a MuleSoft Certified Developer, or maybe you’ve found a dream job and this will...
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MuleSoft Why Now is the Right Time to Become a MuleSoft Certified Developer
Salesforce completed its acquisition of MuleSoft, the world’s leading platform for application networks, in May of last year. A great fit for the Salesforce ecosystem, MuleSoft’s mission is to connect any application, data, and...
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Around the Office Silverline’s March MuleSoft Meetup Recap: APIs in Action
On Thursday, March 28th, 2019, the NYC MuleSoft Meetup Group met to talk about APIs in Action at Silverline’s NYC Office. The second event for this group, the leaders are meeting their goal to host one Meetup per quarter. As...
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Help & Training Understanding Salesforce Shield Platform Encryption
By Rob Burkett, Principal, Banking & Credit Union Solutions and Greg Grinberg, Director of Technology Salesforce Platform Encryption offers financial institutions the benefit of an additional level of security without the...
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CalendarAnything CalendarAnything Implementation: Camping World
Camping World focuses on those interested in the outdoor lifestyle and the open road. From RV parts and accessories to service centers, emergency road assistance, and specialized RV insurance — they’re the premier one-stop shop...
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Salesforce Platform How to Get the Most Out of Salesforce Standard Security Tools
By Rob Burkett, Principal, Banking & Credit Union Solutions and Greg Grinberg, Director of Technology When it comes to CRM platforms, security is a must for industries that handle a high volume of personal data from both...
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Healthcare & Life Sciences This International Women’s Day, Get to Know Two Healthcare Pioneers
Mathematical pioneer Ada Lovelace took on a simple task in 1842 at the behest of her friend and mentor Charles Babbage, commonly known as the Father of the Computer. Her job was to translate Italian engineer Luigi Meneabrea’s...
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Managed Services Missing Key Team Members for Your Salesforce Project? Consider Outsourcing Salesforce Talent
Our Ask a Consultant series answers your questions about Salesforce projects. This blog tackles Salesforce talent and work bandwidth.
