A Beginner’s Guide to Agentforce Contact Center
In the past, delivering a modern customer service experience meant stitching together multiple applications and tools: CRM, telephony, AI assistants, automation, knowledge, and...
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Analytics Cloud Salesforce Wave Analytics for Personal Fitness Metrics
Salesforce Wave Analytics requires just two things to provide valuable insights. 1) Data 2) A reason to analyze the data. Data: Over several years of hitting the gym, I have changed up my workout routine in an effort to...
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Around the Office Silverline Does Star Wars!
Today, Silverliners came together to share their love of Star Wars at the release of The Force Awakens! We believe that teams that “Star Wars” together, stick together! Check out the fun video we made, above, and...
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Lightning How to use Salesforce Lightning Connect to show a related list of external data
Here is a hands-on guide to using Salesforce Lightning Connect to show a related list of external data for a given account. Let us first configure the External Data Source. First, go to Setup -> Manage External Data Sources...
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Help & Training How-to Use ReactJS and Redux in Salesforce
Silverline has seen an influx of projects where clients require a strong custom mobile presence. This has led us to start looking at new web technologies and programming languages to achieve this. One language that has stood...
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Analytics Cloud How to Enable and Access Salesforce Analytics Cloud for the First Time
If you just got Salesforce Analytics Cloud (Wave) provisioned for your org and attempt to find it, you will not be able to right away. You can’t even find it as an app. What could be going on here? You are sure it was...
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Salesforce News Welcoming NYC-Based Companies to Pledge 1%
Last year on #GivingTuesday, Salesforce.org, along with Atlassian, Entrepreneurs Foundation of Colorado and Rally, launched Pledge 1%: a movement to encourage high-growth emerging companies around the world to build...
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Lightning When to use Salesforce Lightning Connect
You have heard about Salesforce Lightning Connect. Now you want to know when to use it, or if it is even applicable in your implementation. Just because it’s out there doesn’t mean you have to use it. You should consider using...
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Financial Services How Amalgamated Bank Wins Employee Engagement with Salesforce Communities
Having great products and people is not enough in today’s competitive marketplace. Bankers are pressed for time, and they need technology to collaborate and further the personalized service they provide to their customers....
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Analytics Cloud Success with Wave: the Salesforce Analytics Cloud
A company that sees the value in a CRM system but not in Analytics is going to struggle to see any real value at all. Not seeing value in your investment is like running a business blindly. A good CRM system has high user...
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Around the Office Around the Office: Silverline Camping Trip
For the past 3 years Silverliners and their families gather from all over for a weekend to bond and embrace the outdoors at the annual Silverline Camping Trip. This year, we held our trip at Stokes State Forest, in New Jersey....
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Lightning 3 Steps to Becoming Salesforce Lightning Ready
You’ve heard so much about Lightning, but it’s so much more than a refreshed user interface. Lightning is a completely new Salesforce with 150+ new features, designed to maximize user productivity, complete with analytics and...
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Lightning Integrate Increasing Data Sources with Lightning Connect
In this world of increasing data sources; business users, managers, and executives want many data points from disparate data sources at their fingertips. This allows them to make smart, data-driven decisions. After many years...