Dreamforce is almost here, I hope you are ready for an exciting week! It’s time to get ready for four days of innovation for the Healthcare and Life Sciences industry. To get you going in the right direction, I’ve compiled a few of the top sessions you should add to your list for the week. I hope to see you there!
Great sessions to attend:
How to Evolve a Customer Community from Self-Service to an Engagement Hub
Tuesday, October 4, 9:30 AM – 10:10 AM, Palace Hotel, Ralston Ballroom
It takes a plan and some advocacy to transform a community from a simple self-service solution to an engagement hub where your customers and prospects go to learn, engage, and grow with your products. Join Silverline and our client Preventure, to learn techniques for using a community as an onboarding, educational, and advocacy tool, and creating a single place for your customers to onboard, succeed, and grow.
Healthcare & Life Sciences Industry Kickoff: A Unified Healthcare Platform
Tuesday, October 4, 12:30 PM – 1:30 PM, Hilton San Francisco Union Square Hotel, Grand Ballroom B
Rapid changes in healthcare regulations and patient expectations compel organizations to rethink how they use technology to transform their services. Whether you are a healthcare or life sciences organization, you seek new ways to respond quickly and build lasting relationships — and you need a modern platform that brings people, systems and data together. Join us to hear from Salesforce’s Chief Medical Officer, Joshua Newman MD MSHS, and special guests from leading healthcare and life sciences organizations who use the Salesforce platform to inspire innovation, drive efficiencies, inform intelligent decisions, manage patient and member journeys, and connect the entire healthcare ecosystem
Service the Patient, Serve the Business: Providers Using CRM to Drive Engagement
Tuesday, October 4, 4:30 PM – 5:10 PM, InterContinental San Francisco Hotel, Grand Ballroom A-B
Today’s patients expect a faster, more personalized healthcare experience than ever before. With the unprecedented consolidation of healthcare systems, new reimbursement models, narrowing operating margins and patient choices, there has never been a more critical time for providers to embrace a CRM platform to ensure not just the health of the patient, but the health of the business. Learn how leading healthcare providers are transforming patient engagement and promoting better outcomes through patient-centric care before, during, and after care episodes.
Trailblazing to a Connected Patient Experience
Tuesday, October 4, 5:30 PM – 6:10 PM, InterContinental San Francisco Hotel, Grand Ballroom A-B
Learn about Healthcare trailblazers, organizations paving new paths to serve patients, members, providers and care givers in innovative ways. Imagine using voice command technology to simplify your home health patient experience, or helping patients self-manage care with timely health education resources. Connect care teams in real-time collaboration across devices. Today’s technology, driven by Salesforce, is enabling a whole new way to simplify, connect and transform the healthcare experience.
Payers Transform the Member Journey with Efficient, Personalized Experience
Wednesday, October 5, 8:30 AM – 9:10 AM, InterContinental San Francisco Hotel, InterContinental Ballroom C
Two years after ACA, health plans are losing money on their new members and seeking ways to service these expensive members more effectively. Learn how Salesforce customers are transforming the member journey from initial contact through service and support. See how a complete view of the member helps payers train staff more efficiently, resolve calls faster, increase member satisfaction and spend less money doing it.
Salesforce Health Cloud: The Future of Patient and Member Relationships
Wednesday, October 5, 9:30 AM – 10:10 AM, InterContinental San Francisco Hotel, Grand Ballroom A-B
Join us as we dive deeper into how Health Cloud delivers a next generation platform across the care continuum. From member medical management to patient services or longitudinal care management, we’ll share how to personalize relationships at scale. Hear inspiring stories from customers on how they accelerate network collaboration and increase patient engagement while driving more effective care across patient populations.
Salesforce Integration: Connect the Healthcare Ecosystem
Thursday, October 6, 1:30 PM – 2:10 PM, InterContinental San Francisco Hotel, InterContinental Ballroom C
Healthcare demands interoperability to deliver on the promise of value-based care. Essential to value-based outcomes is creating the complete view of the patient, including their care givers, procedures or therapies. Organizations need to share data within the interconnected healthcare ecosystem as shared risk, deeper partnerships, and the proliferation of non-traditional care teams begin to take shape. Hear Salesforce’s approach to integrate processes and to connect clinical, claims, and engagement data to reflect a true 360-degree view of the patient.
Silverline Booth Demos
Stop by our booth 2047 in Moscone South for live demos of our industry accelerators and Fullforce solutions, AppExchange apps, and Lightning components that solve everyday business challenges with Salesforce. When you attend a demo you’ll be entered for a chance to win a Drone plus other great giveaways at our booth.
Tuesday, Oct 4
- Transform: Patient Contact Center @ 2:30 PM
Wednesday, Oct 5
- Connected Medical Devices and IOT @ 10:30 AM
- Transform: Chronic Care Management @ 3:30 PM
Thursday, Oct 6
- ScheduleMe.Health @ 10:30 AM
- Transform: Patient Contact Center @ 12:00 PM
Friday, Oct 7
- CalendarAnything for Healthcare @ 11:00 AM
Remember to follow me on Twitter at @MattGretczko and Silverline @SilverlineCRM for live updates next week! You can also learn more about Silverline’s Salesforce healthcare solutions here.
