Gaps in Care
A bundled solution addressing clinical gaps in care.
Gaps in care occur for a number of reasons, such as outdated tech, emergencies, or social factors.
Getting patients to follow care protocols is key, but healthcare workers can’t always keep up.
Shifting focus from revenue to health
Missed or delayed appointments create bigger clinical gaps if not rescheduled.
Health recovery means reshaping how patients, providers, and organizations interact. Leveraging data to re-engage patients and close care gaps is vital. Virtual and remote care are becoming standard, improving communication and revenue while supporting better health outcomes.
Identifying and addressing care gaps
While challenges in addressing care gaps remain, providers struggle to identify, confirm, engage, and follow up with patients. A successful approach combines Cerner’s HealtheIntent and HealtheCRM with Salesforce Health and Marketing Clouds to:
Identify gaps in care from a care management standpoint to better close gaps from a disease
Send targeted campaigns focused on re-engaging patients to improve their care and close the gaps
Drive new revenue while improving the health of the population you serve
A deep dive into digital transformation
Mphasis Silverline offers Digital Transformation engagements that map your workflows to the core features and use cases of the Gaps in Care bundle.
This work includes user experience analysis conducted over the course of several days, featuring:
- User personas: 2-3 identified user archetypes
- Incorporation of up to 2 user stories into an implementation plan for your Gaps in Care bundle
- Analysis of your current processes as they relate to gaps in care
- Documentation of high-level, strategic changes to workflows to optimize gaps in care use cases
