Our guests this week have over 30 combined years of Dreamforce experience, and today, we’re chatting about the best ways to plan out, learn from, and enjoy the sprawling San Francisco conference. Jill Harrison, Capital Markets and Asset Management Managing Director at Silverline, and Danielle Laffey, Salesforce MVP and Insurance Principal Consultant at Silverline, discuss this year’s overarching themes of A.I. and Data Cloud services, how 70-degree weather can feel chilly in the Bay Area, whether or not to bring laptops to sessions, and how to make connections with industry colleagues.
Hosts and Guests
JP Owens
Managing Director, Banking and Lending, Silverline
JP Owens partners with banks and credit unions to help them identify new ways to leverage technology solutions that drive transformation, growth, and measurable ROI. JP formerly served as the Director of Digital Product Experience at First Financial Bank, where he led multiple functional teams within the Digital organization and was responsible for vision, delivery, and execution across Digital channels.
Elliott Spence
Principal Consultant, Silverline
Elliott Spence has eight years of experience designing and implementing Salesforce Solutions. Prior to Silverline, Elliott was a Senior Digital Product manager with First Financial Bank, where he grew the Salesforce practice to over 1,600 users and led the Salesforce implementations to Marketing, Customer Service, Retail Bank, and Mortgage.
Jill Harrison
Managing Director, Capital Markets and Asset Management, Silverline
Jill Harrison discovered Salesforce in 2005 and fell in love with the platform while at an education technology start-up. During her 12 years at Silverline, she has focused on making sure clients are successful, colleagues are empowered, and the community is supported. She is passionate about innovation strategy and process, designing great technologies that support a diverse and inclusive corporate culture, and making sure the user experience never gets lost in the details.
Danielle Laffey
Principal Consultant, Insurance, Silverline
Danielle Laffey has more than 15 years of experience designing and implementing Salesforce solutions. Danielle is responsible for enabling the Insurance Financial Services and Salesforce Industries (formerly Vlocity) vertical delivery teams by ensuring best practices are followed. She lends her expertise and experience in insurance technology to share creative solutions and training.
