The Silverline Navigator engagement offers our clients a strategic and proactive partnership. This is not a relationship that is established to provide only basic reactive support desk resources. Instead, it is an engagement driven by a tenured Client Services Manager and a customized team of Salesforce.com experts. The engagement is tailored specifically to the needs of each client. As such, each client team is uniquely different and can include any combination of experts including Solution Architects, Technical Architects, Data Specialists, Developers, or Integration Specialists – to name a few.
The Navigator Client Team is just that, a team. It is an extension of expertise at the service of each client. The goal of each engagement is to work collaboratively with the client’s business leadership and process owners to design a proactive and strategic approach that will position the client to leverage their investments in the Salesforce ecosystem year-over-year. Tactically, the Navigator engagement provides a synergistic partnership with the client team to provide continuous application enhancements as well as application maintenance and support to solve ongoing critical business issues and streamline business process.
Navigator clients benefit from a partner that has resources with decades of experience in the Salesforce ecosystem. This allows Silverline to provide sound consulting guidance related to best practices, adoption, training, change management, and platform development. This, coupled with guided opportunities to leverage additional ecosystem functionality and planning for Salesforce Org governance, provides for a sound and comprehensive partnership that will result in a tangible return on investment.
Interested in learning more about Silverline Navigator? Contact us today.