The Connected Patient Experience Breakfast
Date: May 4, 2023
Time: 8:30-9:30 a.m. CT
Location: Salesforce Office (Dallas, Texas)
Are you losing top-line and long-tail revenue due to shifts in new and existing patient volumes? Experiencing reductions, quality gaps, or increased leakage in your referral types and patterning from providers in the marketplace?
This might be due to inadequate engagement and care delivery models that lack personal connection and misalignment to the preferences of the consumers, patients, and providers.
70% of patients leave healthcare providers due to lack of personal connection. 63% of patients given a care plan, directive, or prescribed medication say they are nonadherent due to a lack of outreach and 40% of patients sustain significant risks by misunderstanding, forgetting, or ignoring healthcare advice. These items impact:
- Clinical outcomes of the patient
- NPS/CAHPS scores
- ED volumes
- Readmission rates
- Referral volumes, quality, and patterning,
- The overall health and wellness of the patient and consumer populations served by providers
