Duck Creek Salesforce Integration
Silverline’s team of expert consultants will help you streamline the agent and policyholder experience.
Duck Creek is an industry leading policy administration system, helping P&C insurers manage core processes including policies, rating, billing, and claims.
While Duck Creek is used to handle back-office policy and claims processes, many insurers also add Salesforce to their technology stack as an engagement layer for interacting with prospects and clients. With a Duck Creek Salesforce integration, you can get the best of both worlds, creating streamlined workflows for your CSRs, agents, and other Salesforce users, as well as building a great experience for your clients.
Benefits of integrating Duck Creek and Salesforce
Gain a 360-degree view
View all of your prospects and policyholders in a single location, complete with relevant policy, quoting, and renewal information.
Streamline the agent experience
Give your agents a single pane of glass and build efficient processes with smooth transitions between Salesforce and Duck Creek.
Personalize policyholder engagement
Leverage data to provide personalized experiences to policyholders, whether through your customer service representatives, agents, or marketing team.
Why choose Silverline?
Silverline is a Salesforce consulting partner with over a decade of experience serving P&C insurance companies. Our consultants specialize in industry verticals and often have had first-hand experience working in the insurance industry itself; all this helps them provide you with valuable, tailored insight for your processes and your business needs.
Silverline also has experience integrating Duck Creek and Salesforce and can provide a best-fit solution for you and your company. In addition, we know that many of our insurance clients have multiple policy administration systems, such as Guidewire, ALIP, OIPAS, and more. We can help you integrate all of these systems to facilitate your processes and create a truly holistic customer view.
We’re ready to help
Learn more about how Silverline can help you integrate Duck Creek and Salesforce.