Salesforce Referral Management Solutions
Optimize the referral process, improve patient matching, and increase revenue.
Managing referrals can be challenging.
Because of lack of accessible information on in-network and out-of-network physicians, inefficient scheduling, and lack of oversight for referrals, hospitals and other providers can lose hundreds of millions — even billions — of dollars each year.
Healthcare providers need more than a quick fix to recoup lost income— they need a new, reliable referral management solution. That’s where Silverline can help.
Why Every Provider Should Have a Referral Management Solution
Silverline leverages Salesforce Health Cloud to create referral management solutions that help providers:
- Maximize in-network referrals
- Reduce patient leakage
- Increase revenue associated with successful referrals
- Streamline appointment scheduling process and improve the patient experience
- Gain analytics and reporting to further improve referral processes
Getting Started with a Referral Management Solution
Provider Directory and Patient-Physician Match
The first step to improving referral management is creating a robust provider directory, with profiles for all physicians and facilities. Silverline will help you build this, with profiles that include:
- Physician certifications
- Specialties
- Associated facilities
- Locations and addresses
- Accepted insurance options
- Estimated cost
- Availability for new patients
This allows users to easily filter for these factors during a provider search and make an appropriate patient-provider match. The more information you provide, the easier it will be for patients to know whether or not a doctor is right for them.
Schedule Appointments Quickly
Once provider and facility profiles are set up, we’ll help you add calendar openings for each physician (manually or through integrations with your EHR/practice management software) to streamline the appointment scheduling process. This can be physician-initiated, with the PCP making the referral, or patient-initiated through the provider’s website or patient community.
Active Referral Management
Rather than hope that a referral goes through, active referral management gives your team oversight into the referral process.
Real-Time Referrals
Whether provider- or patient-driven, the process of gathering required documents, assigning the case to a referral coordinator, and matching the patient to the right specialist or facility can happen in real time.
Visualize Bookings
Referral coordinators can follow up on and actively work referrals until an appointment is set or the referral is cancelled, rather than play the waiting game.
Track Performance
View referral dashboards showing referrals by status, specialty, out-of-network vs. in-network, and more, allowing for identification of service gaps and continuous improvement.
