Salesforce Vaccine Management
Administer COVID-19 vaccinations at scale
As COVID-19 vaccines become more readily available throughout the U.S., establishing a safe and effective vaccination program is paramount to ensuring that the entire population can receive the preventative treatment.
For the hospitals, health systems, and medical groups at the helm of these efforts, a proper form of vaccine management is an absolute must.
Silverline designed a solution standard to support registration, administration, and operation management for vaccine immunization in response to the COVID-19 global pandemic.
Not every healthcare organization or government agency is equipped with the proper technology or infrastructure to handle the speed, scale, and intricacies involved in COVID-19 vaccine management programs, such as:
- Patient self-service and administrative vaccine registration
- Vaccine administration
- Vaccine reaction observation
- Patient immunization record management
- Vaccine immunization reporting
- Communications such as email and text
Silverline vaccine management is a stand-alone, managed packaged solution built on Salesforce.com’s Health Cloud and Vaccine Cloud. Further, since we recognize the dynamic nature of vaccine distribution needs, we have also combined an ongoing support model for our customers that deploy the solution to allow them to adapt to evolving CDC, DOH, and other local and public health requirements.
Benefits of Silverline's Salesforce Vaccine Management Solution
Patient registration, eligibility, and onboarding
Collect patient information through a registration interface from welcome to confirmation. Validate their vaccine eligibility through guided questions and use conditional branching to tailor their experience.
You can also gather onboarding and medical consent forms, and include on-screen consent verbiage.
Self-scheduling
Patients use the self-scheduling capabilities to see availability by location that includes detailed session or location-specific instructions.
Automated email and SMS confirmations allow them to cancel or self-reschedule their appointments.
Immunization program management
Set up and manage disparate immunization programs with locations and location sessions, including maximum capacity for each location, as well as vaccine-specific immunization schedules.
“Release” location sessions internally or to patient self-registration in individual or batched openings.
On-location care and vaccine administration
Oversee check in, check out, and appointment management including follow up scheduling.
Gain insight into vaccine administration and post-immunization observation of vaccine recipients.
Core patient management and administration
Create patient callback lists for exception handling as well as ineligible patient collection and outreach, or automate patient outreach journeys.
Reporting and analytics
Standardize reports and dashboards to monitor and manage patient registrations.
Extend the package with additional reports and dashboards tailored to your management and administration needs.
What happens after Phase 1?
Once vaccines are administered to the greater population, there are also ongoing needs to expand the capabilities within healthcare organizations for ongoing support and integration with existing care capabilities. Silverline’s solution is built to support a variety of extensions that customer may currently, or in the future, need:
- Authenticated community
- Integration with EHR
- Vaccination card generation
- Patient demographic data cleansing
- Full call center automation i.e. sophisticated Console, CTI, etc.
- Patient billing (except for simple exports to EMR)
- Site location vaccine inventory management
- Vaccine supply chain management
Why choose Silverline?
Silverline leverages insight acquired through thousands of engagements along with real-world expertise gained across the Healthcare industry, including: provider, payer, medical devices, and life sciences.
Our consultants come with first-hand knowledge and expertise acquired through thousands of implementations in the healthcare space.
We're ready to help
Learn more about how Silverline can help you implement a vaccine management solution.