MuleSoft Consulting Services
Connect your data and build a scalable integration strategy.
According to MuleSoft’s 2023 Connectivity Benchmark Report, the average enterprise now uses 1,061 different applications — yet only 27% of them are truly integrated. That’s a recipe for inconsistent customer experiences, frustrated employees, and siloed data.
To deliver a seamless, customer-centric experience, organizations need a unified data strategy that connects disparate systems quickly and securely. And they need a future-proof approach so new integrations can be built and managed with ease.
Enter MuleSoft: an iPaaS solution that empowers businesses to seamlessly connect applications, data, and devices, build, manage, and secure APIs, and automate critical workflows, ultimately driving streamlined operations, improved collaboration, and exceptional digital experiences.
Benefits of MuleSoft for your organization
Mphasis Silverline’s MuleSoft solutions help organizations modernize their integration strategy with speed, reusability, and security — all while lowering total cost of ownership across the technology stack.
Deliver a better customer experience
• Unify all of your customer data, no matter where it lives, to create a 360-degree view
• Empower employees to deliver personalized experiences with the information they need, exactly when they need it
Accelerate delivery time
• Leverage MuleSoft’s out-of-the-box connectors and accelerators to integrate systems faster
• Promote asset reusability with an API-led approach that frees up developer time and boosts productivity
Build a scalable integration strategy
• Say goodbye to point-to-point integrations that break when your tech stack evolves
• Establish an API-led framework that’s flexible, resilient, and designed for growth
• Reduce the barrier to future integrations by investing in a strategic architecture today
Why choose Silverline?
As a top strategic MuleSoft partner, Mphasis Silverline brings deep industry expertise, Salesforce knowledge, and proven data best practices to every project. We’ll help you transform disjointed systems into a seamless network of connected data and services — giving you an undeniable edge in delivering next-level experiences.
We partner with you to:
- Provide complete, end-to-end data solutions — from strategy and advisory to data management, migration, and optimization, ensuring a secure, future-ready data landscape
- Connect your critical ancillary systems to other applications
- Launch fast and flexible digital experiences
- Future-proof your architecture with reusable APIs on top of your backend systems
- Adhere to rigorous data compliance and security demands with 3 layers of APIs for additional control
- Establish a Center for Enablement (C4E) and internally strengthen your solutions
MuleSoft Automation Tools: Harnessing IDP, Agentforce, and AI
In addition to helping your business maximize the MuleSoft Anypoint Platform, Mphasis Silverline can guide you in leveraging MuleSoft’s evolving suite of automation solutions. For example, Intelligent Document Processing (IDP) uses AI and machine learning to automatically extract and classify data from unstructured documents, drastically reducing manual effort and speeding up critical workflows.
Meanwhile, innovations like Agentforce combine MuleSoft’s integration capabilities with advanced AI to deliver next-level customer engagement through predictive insights and hyper-personalized interactions. By tapping into these automation tools, organizations can streamline operations, free up valuable resources, and deliver truly modern digital experiences that set them apart in an increasingly AI-driven landscape.
Watch our on-demand webinar.
Industry Specialization: 10+ years of experience in healthcare and financial services
With Silverline’s industry focus in financial services and healthcare, we have helped countless organizations connect their data and build a long-term data strategy to transform their customer experience.
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Building a better patient experience for healthcare
Healthcare organizations — spanning providers and payers alike — rely on a wide range of systems, from electronic medical records (EMRs) and electronic health records (EHRs) to practice management, billing, and claims platforms. Silverline leverages MuleSoft to create a unified view of patient data across these systems, ensuring care teams have timely, accurate information to improve clinical outcomes and enhance patient satisfaction.
• Real-time integration: Consolidate data from disparate sources (EMRs, EHRs, claims, billing, etc.) for a comprehensive, 360-degree patient view
• HL7 and FHIR support: Facilitate secure data exchange and interoperability with industry-standard protocols, ensuring HIPAA and HITRUST compliance
• Seamless coordination: Streamline collaboration between providers and payers, reducing errors and improving administrative workflows
• Patient-centric care: Deliver a cohesive, patient-first experience that supports better care decisions, increased engagement, and higher satisfaction
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A complete customer profile for financial services
Financial institutions—from banks and credit unions to insurers and wealth managers—often rely on a complex mix of systems, including core banking platforms like Jack Henry or FIS, loan origination systems (LOS), agency management systems (AMS), Know Your Customer (KYC) solutions, and more. By integrating these critical applications with Salesforce (and other key systems) via MuleSoft, Silverline helps you unlock a true 360-degree view of every customer.
• Unify data for Customer 360: Centralize information from cores, LOS, AMS, KYC, and CRM systems to gain a comprehensive snapshot of each customer’s financial history, preferences, and interactions
• Enhance cross-selling and upselling: Identify new opportunities by analyzing integrated data, driving higher revenue potential across multiple lines of business
• Improve customer experience: Equip service teams with real-time insights to provide faster resolutions, personalized recommendations, and proactive support
• Streamline operations and compliance: Automate back-end workflows, reduce manual intervention, and ensure secure data handling, even for high-compliance processes like KYC and AML
Moving to the Modern Age: Global Bank Undergoes a Digital Transformation
It’s impossible to innovate without a holistic view of the customer journey. This top-tier global bank struggled to deliver the experience they knew their partners, prospects, and customers deserved. Silverline helped the firm identify their primary pain points and vision, creating a roadmap that included an API-led integration strategy using MuleSoft. Ultimately, the client gained a real-time integration between Salesforce, Financial Services Cloud, nCino, and their FIS Core, allowing them to innovate with speed and have a 360-degree view of all customer actions in real-time.
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