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Don’t Just Tell — Show (Feat. Frank Gillen)

New to the Salesforce ecosystem? Head straight to PwC senior Salesforce consultant Frank Gillen’s Cloud Qualified YouTube channel for informative, easily digestible 5-7 minute tutorials covering topics from Basics to Field Service Lightning to exam guides. On this week’s episode, Frank and the hosts discuss expectations for Salesforce Genie, the endless relevance of CRM know-how, and which Philly destination has the most sought-after cheesesteak. 

Episode 12 Highlights

When CRM capability improvements aren’t effectively communicated to end users, adoption is going to suffer. Frank offers methods for showing–rather than telling–tools and features

How Frank’s problem-solving and solution-designing processes have evolved over the years

The one thing new Salesforce users definitely shouldn’t do

Hosts and Guests

  • JP Owens

    Managing Director, Banking and Lending, Silverline

    JP Owens partners with banks and credit unions to help them identify new ways to leverage technology solutions that drive transformation, growth, and measurable ROI. JP formerly served as the Director of Digital Product Experience at First Financial Bank, where he led multiple functional teams within the Digital organization and was responsible for vision, delivery, and execution across Digital channels.

  • Elliott Spence

    Solution Architect, Silverline

    Elliott Spence is a Solution Architect at Silverline with eight years of experience designing and implementing Salesforce Solutions. Prior to Silverline, Elliott was a Senior Digital Product manager with First Financial Bank, where he grew the Salesforce practice to over 1,600 users and led the Salesforce implementations to Marketing, Customer Service, Retail Bank, and Mortgage. 

  • Frank Gillen

    Salesforce Business Analyst, Myonex

    Frank Gillen is passionate about Salesforce and enjoys implementing new solutions to meet business needs as well as improving existing solutions. He has 12 Salesforce certifications and thrives in an environment where critical thinking, problem solving, and troubleshooting skills can be utilized.

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