Skip To Content
Back to Resources

Small Changes, Big Impacts (Feat. Julie Bonnema)

For more than 17 years at Peoples Bank, Julie Bonnema has overseen the evolution of digital banking, from its online infancy in the 2000s to today’s ubiquitous mobile services. This week, she shares what she’s learned as VP, Digital Transformation Manager, with Elliott and JP. Plus: Julie’s snowplowing, T-stopping, hip-whipping experience as a roller derby athlete!

Episode 18 Highlights

How Julie’s varied and expansive banking experience prepared her for both the micro-level and big picture-level challenges of implementing new technologies

Why office hours can be both a great opportunity for professionals to learn the in’s and out’s of nCino and Salesforce, but also an opportunity to CRM managers to solicit feedback on features in development

Problem-solving a common pain point for account managers: keeping customer contact information up-to-date

Hosts and Guests

  • JP Owens

    Managing Director, Banking and Lending, Silverline

    JP Owens partners with banks and credit unions to help them identify new ways to leverage technology solutions that drive transformation, growth, and measurable ROI. JP formerly served as the Director of Digital Product Experience at First Financial Bank, where he led multiple functional teams within the Digital organization and was responsible for vision, delivery, and execution across Digital channels.

  • Elliott Spence

    Principal Consultant, Silverline

    Elliott Spence is a Solution Architect at Silverline with eight years of experience designing and implementing Salesforce Solutions. Prior to Silverline, Elliott was a Senior Digital Product manager with First Financial Bank, where he grew the Salesforce practice to over 1,600 users and led the Salesforce implementations to Marketing, Customer Service, Retail Bank, and Mortgage. 

  • Julie Bonnema

    VP, Digital Transformation Manager, Peoples Bank

    Julie Bonnema is the VP, Digital Transformation Manager, at People Bank, where she has worked for over 17 years. She has played a key role in evaluating and implementing digital technology to improve both the customer and employee experiences, from developing the company’s first mobile banking system to implementing Salesforce and nCino platforms.

Ready to see real results? We can help.

Get in Touch

We don't support Internet Explorer

Please use Chrome, Safari, Firefox, or Edge to view this site.