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Change Management & Measuring Progress (Feat. Greg Thompson)

For good reason, middle-managers tend to be the most resistant to transformation. Not only do they usually have little to no input into purchase decisions, but their roles are often designed specifically to protect existing processes. This week, Digital Transformation Executive Coach at nCino Greg Thompson joins JP for an episode dedicated to one of our favorite recurring topics: creating the conditions for success by encouraging buy-in from managers early on in the process.

Episode 31 Highlights

Avoiding stagnation: how having a governance body of decision-makers setup to negotiate differences before go-live helps prevent sticking points after go-live

The importance of establishing key benchmarks and making sense of the dubious demand of “efficiency”

Burning the boats: why the 1519 conquest of Vera Cruz by Captain Hernando Cortes should inspire managers to cut off old process tools like Word and Excel at the start of a transformation

Hosts and Guests

  • JP Owens

    Managing Director, Banking and Lending, Silverline

    JP Owens partners with banks and credit unions to help them identify new ways to leverage technology solutions that drive transformation, growth, and measurable ROI. JP formerly served as the Director of Digital Product Experience at First Financial Bank, where he led multiple functional teams within the Digital organization and was responsible for vision, delivery, and execution across Digital channels.

  • Greg Thompson

    Digital Transformation Executive Coach, nCino

    Greg Thompson is a seasoned executive and change agent for high-growth companies employing new technologies or adapting to dynamic market conditions. He has experience with large and small companies as both leader and consultant, developing strategy, implementing process change, and managing teams for better results.

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