Job Title: VP Delivery, Financial Services
Start Date: January 2015
What is a fun fact or something interesting about yourself?
As my family and my Silverline team know, ever since seeing the movie National Parks Adventure, I’ve had a strong desire to visit our National Parks. I’ve not yet had a chance to begin that journey (with the exception of Sandy Hook, the small National Park near my home) but look forward to doing so!
What is your position at Silverline?
My position is responsible for evolving/growing an organization that maintains strong partnerships with our financial services clients by providing well informed industry points of view on how they can evolve their customer relationships and by providing the highest quality of service to execute on the resulting initiatives.
What does your average day look like?
There are a number of things that make up a typical day/week/quarter. I meet regularly with my financial services colleagues in sales and marketing to do strategic planning. I meet with delivery leaders to discuss the health of our existing portfolio and new opportunities, as well as departmental initiatives. I meet with our recruiters to ensure we are aligned on our hiring imperatives. I meet with our clients and delivery teams to understand their experiences, including best practices we should highlight and challenges we need to tackle.
How did you find out about Silverline and your current position?
A former colleague of mine joined Silverline and described a small company that was growing very quickly with smart, fun, hard working individuals and an amazing culture. He mentioned they were hiring and asked if I’d be interested.
I’ve had the privilege to work in several positions at Silverline over the years. I moved into my current position when we decided to structure our delivery organization by vertical industry earlier this year to better meet the needs of our clients.
What motivates you at work?
I am motivated to create positive experiences for our clients and employees, which are often closely correlated. How can I impact a satisfying, successful outcome for our clients and employees?
What are some interesting challenges you face?
Growth and change, which are good and offer great opportunity. With growth and change often comes the realization that the way you’ve been doing something is not the way you can continue to operate for success. How do you evolve skills and the way you work to continue to be successful?
What new things have you learned since you began working at Silverline?
I started my career in software development, moved into sales consulting with software companies, and then managed a CRM practice from the customer perspective. I am fairly new to the consulting space and continue to learn how to grow and manage this type of business on a regular basis.
What do you think makes Silverline successful?
We have incredibly smart, hard working executives who really care about Silverline employees. We value diversity.
What is your favorite perk?
My favorite perk is the flexibility that is offered working at Silverline. I have the tools I need to do my job effectively from anywhere and the autonomy to decide what makes the most sense day-to-day and week-to-week. I enjoy being onsite with clients, in one of our many offices with colleagues, or heads down working from home as the need arises.
What is your favorite memory from working at Silverline?
As I reflect on my time at Silverline, all of my favorite memories revolve around time spent in person, getting to know my colleagues on a more personal level, whether it’s going on a team run after a long day onsite, participating in a Silverline Cares initiative, our annual company meeting/holiday party, etc.
What do you hope for your future at Silverline?
I hope that I play a role in Silverline, our employees, and our clients meeting their growth objectives.
What advice would you give someone considering a job at Silverline?
In terms of opportunity, Silverline is a small company that welcomes new ideas and supports employees with a passion to execute those ideas.