Financial Services
How to Build a Better Contact Center with FSC and Salesforce Industries
Reading time: 5 minutes
Although customers are increasingly moving to digital channels, traditional contact center support will continue to remain an important service channel. At many contact centers, the ability to serve customers is negatively impacted by agent’s need to access multiple legacy applications — frequently with a need to re-key and search for information separately in each, made...
A Day in the Life
A Day in the Life: Arianne Sirow
Reading time: 3 minutes
Job Title: Consultant Start Date: March 2018 What is a fun fact or something interesting about yourself? I have ridden a camel on three continents! What is your position at Silverline? I’m a Consultant, I work closely with the Solution Architects to learn and understand the client’s requirements and use that to build the best...
A Day in the Life
A Day in the Life: John McKoll
Reading time: 3 minutes
Job Title: Consultant Advocate Start Date: November 2017 What is a fun fact or something interesting about yourself? I once dressed up as Jar Jar Binks for Halloween. I had the mask, costume, and voice down pat. I annoyed many friends that day. In truth, I think Jar Jar gets a bad rap. There are...
Marketing
Happy Holidays From the Silverline Team!
Reading time: < 1 minute
From all of us here at Silverline, have a happy, healthy holiday… and a great start to 2020!
A Day in the Life
A Day in the Life: Brad Moody
Reading time: 2 minutes
Job Title: Healthcare Integration Domain Lead Start Date: August 2019 What is a fun fact or something interesting about yourself? I have a goal of riding a motorcycle to Alaska on the Al-Can highway all the way to the end, which is called Deadhorse. If you ever watched the TV show Ice Road Truckers, then...
A Day in the Life
A Day in the Life: Jason Terlizzi
Reading time: 2 minutes
Job Title: Marketing Automation Technical Architect Start Date: January 2019 What is a fun fact or something interesting about yourself? I can do handstand push-ups! What is your position at Silverline? I’m a Marketing Cloud Technical Architect. This simply means I write a lot of code and implement solutions on Marketing Cloud with Sales and...
A Day in the Life
A Day in the Life: Katy Engebretson
Reading time: 3 minutes
Job Title: Partner Alliance Manager, Healthcare and Life Sciences Start Date: April 2019 What is a fun fact or something interesting about yourself? I have an innate sense of smell. I love the smell of cleaning products and as weird as this is…bleach! I blame my mother for my love of cleaning and getting geared...
Around the Office
Silverline Office Tour: New York City HQ
Reading time: 6 minutes
Our last stop on the Silverline office tour is our headquarters in NYC. I sat down with several of our Silverline NYC employees to talk about what makes having our headquarters in NYC so amazing! What brought you to NYC? Kori Deitz: I’ve lived in New Jersey all my life. When I started working at Silverline,...
A Day in the Life
A Day in the Life: Janel Bromberek
Reading time: 2 minutes
Job Title: AppExchange Account Executive Start Date: October 2017 What is a fun fact or something interesting about yourself? I’m a duel citizen for Canada and have two adorable Corgi puppies. What is your position at Silverline? I’m the AppExchange Account Executive! I sell and demo anything on AppExchange, but mostly CalendarAnything which is our most popular...
A Day in the Life
A Day in the Life: Jiordan Castle
Reading time: 3 minutes
Job Title: Brand and Communications Manager Start Date: February 2019 What is a fun fact or something interesting about yourself? I have an MFA in poetry and a chapbook coming out in January. I also have a pug named Hacksaw! What is your position at Silverline? I’m in charge of our brand — the stories...