The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Author: David Gaines

10 Key Series: Governance Within Digital Transformation


In my twenty-five years as a customer engagement strategist, program governance has always been a significant component of every project I’ve managed. My focus and interest in governance lie in its utility as an organizational capability to ensure the success of both company initiatives and the business as a whole. To us at Silverline, governance-based digital transformation means that proper program governance is established with representation across all levels of an organization. Communication channels need…
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