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A Day in the Life: Melissa Ramírez

By 09.22.23
Reading time: 3 minutes

Position/Job Title: Ops Manager, Technical Lead
Start Date: June 2019

Tell us about your heritage: El Salvador is a blend of Spanish and Native cultures. I was born in a very traditional Salvadoran family in the capital, San Salvador; however, I was raised in the southern region of El Salvador named Zacatecoluca at the foot of San Vincente Volcano (Chinchontepec), which is unique since this volcano has two craters. Zacatecoluca is also the birthplace of Jose Simeon Cañas, who was one of the liberators of the slaves in 1823.

As a Salvadoran, I am grateful for the effort and contributions of many people who have impacted my life. My parents, grandparents, teachers, and friends have all played a vital role in shaping who I am today. I inherited kindness and a passion for professional growth from them, and they taught me important values such as hard work, perseverance, and resilience. I also learned many traditions from my hometown that have helped me to appreciate my culture and heritage even more.

In my culture, there are several important celebrations such as Easter week and August vacations. Each municipality has its own festival to honor patron saints, my favorite is “Día de los Muertos”. I enjoy traditional cuisine, but my favorite dish is the cheese pupusa with loroco. I can eat it at any mealtime without ever getting tired of it.

Tell us a fun fact or something interesting about your home country/culture? El Salvador is the smallest country in Central America, around the same size as Massachusetts.

Massachusetts is approximately 20,306 sq km, while El Salvador is approximately 21,041 sq km, making El Salvador 4% larger than Massachusetts.

What does your average day look like? I wake up every day at 4:30 a.m. to walk a minimum of 2 km. This helps me maintain my fitness, as I spend the rest of the day sitting at my desk. 

At 6:30 a.m., I hurry to take a shower, always keeping an eye on the clock. By 7:15 a.m., I take a mandatory coffee break, and by 7:30 a.m., I’m ready to tackle the day. I start by checking messages on Slack, and if it’s Monday, I also approve timecards. 

At 8:30 a.m., I have a client call, which is the perfect opportunity to showcase my skills and present a solution or suggestion. My day continues with other tasks at 9:30 a.m. By 12:30 p.m., it’s time to plan and check in with the team lead regarding the team’s performance, remove any obstacles, or resolve any issues. My focus time for planning, developing, and creating is at 3:00 p.m.; by 4:00 p.m., I feel satisfied with the work completed and ready for new challenges.

How did you find out about Silverline and your current position? Initially, I was working as a developer. However, thanks to the recognition from my leaders, I was promoted to the position of Operations Manager. Being a woman, I feel empowered and grateful for Silverline’s confidence in me.

What motivates you at work? I enjoy the dynamic nature of my work, where no two days are the same. Whether it’s collaborating with a talented team, receiving guidance and leadership from my superiors, mentoring and coaching others, learning something new, coming up with creative ideas to improve something, or creating something from scratch, I remain engaged and never get bored.

What are some interesting challenges you face? When clients describe only the tip of the iceberg, we assist them in determining the precise scope of the project with targeted questions and guidance.

What new things have you learned since you began working at Silverline? Silverline helped advance my Salesforce career through their knowledgeable team and powerful ecosystem.

What do you think makes Silverline and its diversity programs successful? They care about people and help individuals discover and develop their talents.

What is your favorite perk here at Silverline? Working remotely is a great advantage for employees seeking flexibility in their work schedules.

What is your favorite memory from working at Silverline? The cultural diversity at Silverline makes it an interesting place to work. It’s a great opportunity to share and learn from others.

What do you hope for your future and the future of the Latin community at Silverline? I am eager to continue learning and eventually become a CTA (Certified Technical Architect). I believe that at Silverline, we have the chance to make a positive impact on our communities and become a shining example of success.

What advice would you give someone considering a job at Silverline (Latin or otherwise)? I would like to extend a warm invitation to the Latin community to join our family at Silverline. It is an excellent place to start or advance your career, and you will have the support of a great team.

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