Mphasis Silverline is delighted to announce the expansion of its services to the travel, transportation, and hospitality sector. With the recent acquisition, both companies are now proactively joining forces to capitalize on Mphasis’ deep industry expertise servicing organizations for more than 20 years, and Silverline’s profound Salesforce competency. Mphasis Silverline has been a trusted Salesforce partner for 15 years, driving continuous innovation and value to customers across the entire platform.
Ilka Lauermann has been appointed as the new practice lead. She earned a BS in Business Administration in Tourism and Travel Management from the University of Applied Sciences in Worms, Germany. She has worked for more than 25 years in travel and hospitality before joining the Salesforce ecosystem and Silverline three years ago. Ilka is known for her contagious energy, drive, and ability to motivate. Her passion is all about customer success and she is overjoyed to combine her wealth of experience with cutting-edge technology and AI to help organizations across the industry excel.
“Extending exceptional customer service via every channel (digital and in person) to boost customer loyalty is more important than ever in a continuously evolving landscape,” says Ilka. “Given travel and hospitality has always been a very crowded marketplace, we look forward to partnering with organizations to carve out their competitive edge by harnessing the power of the latest technology and AI. Our vision is to revolutionize the customer experience of the modern traveler. The team is eager and can’t wait to collaborate with both Mphasis accounts and new clients to assist them in their digital transformation and to help them realize their investment in the Salesforce platform.”
Mphasis Silverline guides clients through every stage of their digital transformation journey, offering consulting and advisory services, implementation and managed services, and specialty capabilities. The company helps customers take a data-driven and technology-focused approach to better connect with and serve their customers. With a global team of over 400 experienced specialists who have executed thousands of successful transformations and a commendable 4.8 Customer Satisfaction (CSAT) rating on Salesforce AppExchange, Mphasis Silverline is well-positioned for its strategic expansion into the new vertical.
Learn more about our travel and hospitality technology solutions on the Salesforce platform.
