Vlocity Insurance Solutions
How leading insurers create digital experiences built entirely on the Salesforce platform.
Transform your business
The insurance industry is in a state of major transformation, as long-term consumer and business trends have converged. Because of this transformation, and resulting shifts in customer expectations, there is an unprecedented opportunity for insurance carriers and MGAs alike to capitalize on growth opportunities through increased pricing flexibility, greater speed to market, and more responsive policyholder service.
As a top Salesforce partner with 10+ years of experience serving insurers and payers in financial services and healthcare, we can help enable your transformation by leveraging industry-leading Vlocity solutions on the Salesforce platform.
Why Vlocity? Helping insurers meet consumer expectations
Customer needs and expectations are shifting across both the consumer and business markets, having been influenced by digital-first firms such as Amazon and Google. But because of dependencies on existing legacy systems, many insurers are struggling to deliver even basic digital experiences to their customers. As a leading provider of industry-specific cloud and mobile software, this is where Vlocity insurance solutions can make a difference.
In contrast to many legacy insurance platforms, Vlocity was built natively on Salesforce and is designed to deliver digital, customer-centric experiences. It enables seamless integration with market-leading CRM platforms, marketing automation solutions, and customer engagement capabilities.
Vlocity for financial services
Vlocity insurance solutions for financial services companies help you increase productivity, manage pipelines, drive renewals, target cross-sell opportunities, and ultimately close more business. At Silverline, our consultants have extensive experience working in Property & Casualty and Life & Annuity for both personal and commercial lines, with a focus on:
- Qualifying prospects and increasing business by enabling producers with the right tools at the right time
- Automating renewals so you never miss an opportunity
- Improving the customer, agent, and broker experience through integrations with agency management systems, claims management tools, and more
In addition to our deep knowledge of Vlocity insurance solutions, learn how else we support insurance carriers.
Learn More
Vlocity for health insurance
Members today expect a more connected, personalized experience. For payers, Vlocity delivers industry-specific cloud and mobile software that embed digital, omnichannel processes — enabling experiences that better serve members and member relations team members.
A more intuitive member experience requires a consolidation of the information needed to best serve them in an easy-to-use presentation. Vlocity health insurance solutions can help payers create more efficient engagement processes and connect key member touchpoints.
Learn how we support health insurers with Vlocity and related technologies.
Vlocity Health Insurance Solutions
Vlocity Insurance Solutions
Increase efficiency, transparency, and engagement across insurers, member teams, and policyholders.
Fully Digital Quote-to-Bind
Customers and agents expect self-service options on the device of their choice. With Vlocity, you can deliver this experience by moving the entire quote-to-bind experience to the cloud on the flexible Salesforce platform.
Vlocity enables straight-through processing with omnichannel availability, and because it is built on Salesforce you can leverage all the capabilities of the platform to deliver AI-powered add-ons, give agents insights on whitespace, drop abandoned quote requests into a nurture campaign, and more.
Digital Claims Experience
Policyholder expectations have shifted toward lightning-fast mobile experiences and fully transparent claims processing. And according to Ernst & Young, 87% of policyholders feel that the claims experience affects their decision to stay with an insurer.
Vlocity enables you to deliver on these expectations with an end-to-end claims management system built entirely on Salesforce. Provide your policyholder with a dynamic first notice of loss (FNOL) experience leveraging Vlocity’s Omniscript technology in a mobile, desktop, or call center environment.
Digital Policy Administration for P&C
Many insurers leverage Vlocity’s native integration tools to facilitate connections to their existing Policy Administration System.
However, Vlocity’s solution includes robust Policy Administration functionality once the policy is issued. Vlocity supports a range of policy transactions, including automated renewals and out-of-sequence endorsements. Vlocity also tracks earned premium from policy issue to termination and provides a coverage verification service.
Contact Center Support
By implementing Vlocity into your contact center, you can reduce call handle times and training time by providing agents with a single engagement layer. By simplifying integration with external systems, transactions can take place with just a few clicks and without leaving the Salesforce platform.
Vlocity can also significantly enhance compliance in the call center. Using Vlocity Tracking, the call center agent can click on an icon near the data being discussed. This captures configured, time-stamped text on the call notes. Tracking data can also be used by Einstein and reporting for trend analysis or audits.
Get the whitepaper: Challenging expectations and transforming experiences with Salesforce and Vlocity
There are several pressing industry trends to consider today:
- An increase in direct-to-consumer distribution
- The use of AI and automation in insurance operations
- Leveraging data and connected devices to reduce claims risk
- Shifts in customer expectations at all points in policy lifecycle
While the industry continues to experiment with responses to these trends, there are enough successes to suggest several areas of exploration for your firm. Find out how to take advantage of technology, such as Vlocity, to maximize your ROI and improve your Salesforce org.
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