Provider
Deliver more personalized, targeted care to all.
Healthcare is not one-size-fits-all
Providers face challenges with transformation as the patient journey migrates from managed care to a consumer-first mindset. As a provider, your focus is on operational and clinical objectives such as improved patient care, coordinator and agent enablement, and value rather than volume where both data quality and patient engagement are concerned. You’re tasked with delivering increasingly personal, targeted care in an industry facing changing delivery and payment models, increased competition, and the need to maximize the ROI on technologies at a moderate cost.
Our offerings address key business drivers impacting providers
Building on infrastructure advancements and care delivery innovation, Silverline has formulated specific use cases and methodologies allowing healthcare systems to fully transform their ecosystems while lowering overall costs to deliver care.
Care Delivery Innovation & Automation
Innovate and enhance methods and automate processes to improve healthcare provision, efficiency, and patient experience to yield best-in-class outcomes
Acquisition & Retention
Implement strategies to enhance patient acquisition, intensify revenue generation from current patients, and implement measures to minimize the rate of patient attrition or churn
Operation Cost Reduction
Streamlining processes, implement efficient technologies, and optimize resource use to lower expenses while maintaining quality care
Silverline Core Expertise
Digital Patient EngagementA series of use cases to maximize engagement and drive the appropriate efficiencies, compliance, and outcomes from care directives
Centralized Consumer ManagementA series of use cases creating a concierge patient lifecycle model by leveraging data and services, enhancing efficiency, improving care quality, and fostering patient satisfaction
Provider Referral ManagementA series of use cases to help coordinate patient referrals efficiently, ensuring timely care, reducing leakage, and fostering communication between healthcare providers
Specialty Care Plans and PathwaysA series of use cases that define and optimize patient journey management, continuum of care pathway adherence, and patient care team network management
Population Health ManagementA series of use cases that drive the appropriate levels of prevention, treatment, and maintenance to mitigate and manage risk across patient populations
Operational Efficiencies and TransformationA series of use cases that focus on improvement of operational processes, workforce and resource management, employee engagement, and back office throughput
Salesforce Health Cloud
True patient engagement demands timely, relevant communications and insights across all devices. Health Cloud, the leading CRM for providers, makes it easier to include care coordinators, service agents, and caregivers in personalized healthcare journeys. By connecting EHR data, treatment plans, and patient preferences, providers can drive better outcomes.
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Salesforce Marketing Cloud
Connect with patients through personalized and targeted messaging. Automated Outreach and Trigger Messaging functionality delivers the right content, through the right channel, at the right time. Create and tailor content specific to providers and patients with campaign management that drives referral and order volumes to the healthcare system as a preferred POS destination point.
Integrate Salesforce Marketing Cloud with Tableau, CRM Analytics, and other tools to augment your marketing data and insights.
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Managed Services
Care teams know that much of the hard work for patients comes after the initial diagnosis and treatment. Lifestyle changes, physical therapy and rehabilitation, and continued management for chronic conditions represent an ongoing effort to help patients live healthier lives.
The same is true for your technology. You need a long-term strategy for continued success with Salesforce to measure progress and success, manage change within the organization, and integrate with new tools and technology as they become available.
Silverline’s Managed Services gives you a flexible, scalable, and economic solution to maintain and realize your investment — without the need to hire additional full-time, dedicated employees. We’ll support your organization for existing implementations or help you ramp up new ones with a dedicated point of contact with extensive experience and expertise in the healthcare industry.
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