Client News
Hear from BCU How They Benefit from Salesforce Managed Services
Reading time: < 1 minute
One of the nation’s top 100 credit unions, Baxter Credit Union (BCU) recently underwent a digital transformation; Silverline implemented Salesforce for BCU in an effort to provide deeper member insights and improve processes across the organization. While they gained efficiencies by automating manual processes, BCU’s Enterprise CRM Experience team of two found that they needed...
Silverline News
How Silverline Makes a Habit of Giving Back
Reading time: 4 minutes
This Giving Tuesday has me thinking about giving back on a global scale, and all the ways that people can help improve their surroundings. With locally focused efforts being made around the world, Giving Tuesday is a chance for us to create a little bit of collective good. But more than just on one day,...
Salesforce Platform
6 Salesforce Capabilities We’re Thankful for This Year
Reading time: 4 minutes
As Thanksgiving approaches, I’m sure we’re all reminiscing about what made us most thankful this year, and what continues to keep us grateful. Things like… Salesforce and its ever-expanding capabilities. Right? Here are six of our favorite ways Salesforce helps us get things done. 1. Lightning Experience I am thankful for Lightning Experience. When Salesforce...
Financial Services
Advice from BCU: How To Choose The Right Salesforce Partner For Your Credit Union
Reading time: 2 minutes
We recently highlighted the work we did with Baxter Credit Union (BCU) to implement their new Salesforce Org and help increase member engagement across the board. The project was a success largely due to the partnership formed early on. “In our work with Silverline, we set a very clear expectation of ‘Look, here’s where we...
Financial Services
Don’t Miss These Dreamforce 2019 Financial Services Sessions
Reading time: 6 minutes
Dreamforce 2019 is just around the corner! If you’re still not quite sure which sessions are best for your needs, our Financial Services practice has hand-picked speakers and panels to help you round out your Dreamforce schedule. Banking & Lending Mortgage & Lending Transformation: Unifying Borrowers, Lenders, and Partners Tuesday, November 19, 8:30 AM –...
Healthcare
Don’t Miss These Dreamforce 2019 Healthcare Sessions
Reading time: 3 minutes
Dreamforce 2019 is fast approaching and Agenda Builder is now live. Not sure which sessions to attend when it comes to Healthcare and Life Sciences? Silverline HLS leaders Matt Gretczko, Walter Groszewski, and Jim Rogers have hand-picked notable topics and panels to help round out your #DF19 schedule. Tuesday, November 19: Future of Life Sciences:...
CalendarAnything
How CalendarAnything Improves Ease of Care for QSAC, a Nonprofit
Reading time: 2 minutes
Founded in 1978, QSAC (Quality Services for the Autism Community) is a New York City and Long Island based nonprofit that supports more than 2,500 children and adults with autism. Together with their families, QSAC helps people achieve greater independence, realize their future potential, and contribute to their communities in a meaningful way by offering...
Healthcare
Salesforce Health Cloud Winter ‘20 Release Notes: What’s in it for You?
Reading time: 4 minutes
“Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions...
Dreamforce
Dreamforce for Beginners: How to Get the Most out of Dreamforce 2019
Reading time: 4 minutes
Dreamforce 2019 is this November 19-22 in foggy San Francisco, CA. Chances are if you’re reading this — you’re going! And it’s your first time! Congratulations are in order. You’ve likely been inundated with lots of information about Dreamforce, or not nearly enough. We’d like to break it down for you and highlight what makes...
Salesforce Platform
ERP and CRM: Integration Leads to Innovation
Reading time: 3 minutes
Enterprise Resource Planning software (ERP) has long been the gold standard of workflow management in manufacturing firms — tracking resources such as cash, raw materials, and production capacity, along with the statuses of payroll and purchase orders and miscellaneous supply orders. Made of collected applications, ERP systems collect information from these various data points, storing...