A Day in the Life
A Day in the Life: Gianfranco Leto
Reading time: 2 minutes
Job Title: Integration Specialist Start Date: October 2020 What is a fun fact or something interesting about yourself? I love to play piano. I’ve been playing since I was eight years old. What is your position at Silverline? I am an Integration Specialist. I previously worked in the Electric Utility industry as a MuleSoft Developer...
Insurance
How Legal & General America Built a Foundation for Digital Experiences at Scale
Reading time: 4 minutes
Legal & General is one of the world’s leading multinational financial services companies — and has been since 1836. Headquartered in London, the firm is the ninth-largest global insurer, with more than $1.5 trillion in total assets under management. Legal & General America (LGA), their U.S. division, has provided life insurance and other financial services...
A Day in the Life
A Day in the Life: Eschel Hamel
Reading time: 2 minutes
Job Title: Solution Architect Start Date: January 2018 Tell us a fun fact or something interesting about yourself? I’ve been collecting and reading comics for 40 years. What does your average day look like? I typically have a few morning and afternoon meetings internally and with clients for ongoing managed services engagements and presales calls. ...
CalendarAnything
Sacred Heart Connects Community, Fights Poverty with CalendarAnything
Reading time: 3 minutes
Founded in 1964, Sacred Heart Community Service works closely with low-income families throughout Silicon Valley to provide food and clothing and tools for self-sufficiency. Their mission is to build a community free from poverty by creating hope, opportunity, and action — and in a tough year for everyone, they really stepped up, delivering 100,000 food...
Healthcare
How to Unify your Team with Salesforce Member Services
Reading time: < 1 minute
Silverline hosted a Payer-focused webinar entitled Unify your Member Services Team with Salesforce, on Thursday, February 18, 2021. Led by Paul Peterson and Cheryl Gibson, this in-depth conversation focused on payers and their never-ending battle to effectively manage relationships with the provider, group, and member communities. And that’s in addition to traditional operational challenges like...
Managed Services
How to Break Up with Your Current Managed Services Provider
Reading time: 2 minutes
The magic is gone. What was once such a special relationship, has grown stale and one-sided. You no longer feel fulfilled and you know that something’s got to give. We’ve all been there. But that doesn’t make it any easier to do. Here are some simple phrases you can use when you and your current...
Managed Services
Optimized Salesforce Security Features for an Independent Banking Firm
Reading time: 3 minutes
Any digital transformation project requires significant resources — time, budget, and internal subject matter expertise. When you invest in that kind of project, you need to deliver a platform that meets initial expectations and establishes a strong foundation for future expansion. This Midwest-based, independent, and locally-owned bank recently completed their initial Financial Services Cloud implementation...
Healthcare
Upcoming Webinar: Unify Your Member Services Team with Salesforce
Reading time: < 1 minute
This coming Thursday, February 18, 2021, Silverline is hosting a not-to-be-missed webinar focused on Payers in the Healthcare Industry. Entitled Unify your Member Services Team with Salesforce, this session will be led by HLS industry experts Paul Peterson and Cheryl Gibson. Don’t miss out on an in-depth conversation focused on payers and their never-ending battle...
Silverline News
Silverline Announces Mike Piehl to Lead FS Insurance Practice, Paul Peterson to Lead Payer Practice for HLS
Reading time: 3 minutes
NEW YORK, NY—February 4, 2021—Silverline, a Salesforce digital transformation consultancy headquartered in New York City, today announced that Mike Piehl has joined the Financial Services practice as Vice President, Insurance. Concurrently, Paul Peterson will take on the role of Sub-Vertical Leader, Payer for Silverline’s Healthcare and Life Sciences practice. As a part of Silverline’s Financial...
Financial Services
How CAP COM Uses FSC and nCino to Stay Community-Focused
Reading time: 3 minutes
CAP COM, an Albany, NY-based credit union, knows that a credit union isn’t really about the money — it’s about what you do with it. Their affordable financial services are locally owned by members, focusing on a community-led approach. As they themselves say, they’re people advocates who are there to “help you fulfill your dreams.”...