The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Author: Lindsay Lelivelt

Why EHR and CRM are Better Together

Healthcare

After a successful industry-wide implementation of new and cutting-edge technology, it’s hard to stomach when something newer and shinier comes out. You want to take a beat and enjoy the fruits of your labor — not completely abandon the old for the new.  Many organizations have completed Electronic Health Record (EHR) implementations only to find that the EHR was not the best tool for engaging with patients. Though they’re a great way to house collective…
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Silverline Office Tour: Chicago

Around the Office

Continuing on our Silverline Office Tour, our next stop is Chicago. Four Silverliners — Scott Rojas, Lizz Hellinga, Andy Mack, and Thomas Lentz — took a break from their busy days to share what it’s like to work in the windy city. First things first: Who are you and how long has Chicago been your home? Scott Rojas: I’m a Portfolio/Delivery Director for client services. I’ve lived in the Chicago area for the last 20…
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Salesforce Investor Event Recap: Customer & Partner Perspectives

Salesforce News

Silverline’s CEO, Gireesh Sonnad, recently spoke at the Salesforce Investor Event: Customer & Partner Perspectives on July 10. The half-day event was co-hosted by KeyBanc Capital Markets and featured three panel discussions: two customer panels and a partner panel. Salesforce’s own Polly Sumner, Chief Adoption Officer, and Kori O’Brien, SVP, Alliances, were guest speakers at the event.  Sonnad provided industry insight as one of Salesforce’s chosen partners. The partner panel was framed partly around the…
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How Salesforce Kept Me from Marketing into a Void

Marketing

Throughout my writing career, I’ve worked in marketing and creative for companies in healthcare, banking, and insurance industries. Each had their unique quirks and charms when it came to marketing (both in B2B and B2C) but certain pain points persisted across all industries — Who were we talking to? Why were we talking to them? Why should they care?  Scattered data, missed marks At a high level, it was easy to say we were reaching…
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Silverline Office Tour: Atlanta

Around the Office

In this second post in our office tour series, I sat down (virtually) with Atlanta natives Kim Carroll (pictured below on the left) and Janel Bromberek (pictured below on the right) for a little hub Q&A. First off, who are you and why are you an expert on all things Atlanta? Kimberly Carroll: My role is Alliance Operations Associate, and I think we have the most fun team in the company. I could be biased…
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Silverline Cares: Giving back during our Summit in Santa Fe

Silverline Cares

As a part of our Silverline Cares initiative, any time the whole team is together is a time we take to give back. During our annual Summit last month, we volunteered with STEM Santa Fe. STEM Santa Fe is a volunteer-based organization of STEM professionals serving as mentors and role models for under-represented groups in STEM. They advocate for, develop, and provide STEM programming, mentoring and resources for students to realize their potential and expand…
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Celebrating 10 Years of Silverline at Our Annual Summit

Silverline Cares

Last week, Silverline gathered in Santa Fe for the annual Silverline Summit. It was an odd feeling to reflect on ten years of Silverline while only having been here for the last three months. But it was odd in the best way — in a way that feels like I’ve been here so much longer, because every single Silverliner is so kind and unique. In a way that already shows the impact of the work…
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Silverline Office Tour: Omaha

Around the Office

In September 2017, two of Silverline’s key leaders relocated from New York City to Omaha with the goal of establishing Silverline’s first permanent satellite office. This office would be primarily a development center, hiring junior developers and training them to become Salesforce consultants through our established Silverline Academy program. I caught up with Eric Nelson, VP of Delivery Technology at Silverline, to see what made Omaha the perfect place for Silverline to initially expand. Why…
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It’s Time to Revisit These Salesforce Spring ‘19 Updates

Lightning

In case you missed the Salesforce Spring ’19 Release Notes, we put together a detailed overview of the most relevant or interesting updates for Financial Services and Healthcare organizations. Now you can head into summer more prepared to get the most out of Salesforce. Lightning Experience Enhanced Transition Assistance Replacing the Lightning Experience Migration Assistant is the new Lightning Experience Transition Assistant.This new hub acts as the center for all recommended activities, tools, and resources…
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Mental Health Month: How We Replace Stigmas with Support at Work

Around the Office

May marks Mental Health Month nationwide. Started in 1949, this month-long theme exists to reduce the stigma associated with mental illness, to shed light on the spectrum of mental health, to promote help-seeking behavior, and to focus on wellness activities. As someone with anxiety and depression, this kind of signal boost makes me feel more accepted and less embarrassed about the state of my own brain — particularly at work. I’m relatively new to the…
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