The Silverline BlogExpert Salesforce tips & tricks, articles and musings. Sprinkled with fun.

Author: Lindsay Lelivelt

Get to Know Gillian Reynolds: Silverline’s Second Salesforce Certified Technical Architect

Salesforce Consulting

We are so excited to announce that Gillian Reynolds is Silverline’s second Salesforce Certified Technical Architect—one of only a few hundred in the world, and one of the very few women among them. This pinnacle certification is awarded to Salesforce architects who demonstrate the knowledge, skills, and capabilities to design, build, and maximize high-performance technical solutions on the Salesforce platform across all areas of domain expertise. Entering the ecosystem After consulting for IBM out of…
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How to See More ROI on your Salesforce CoE

Salesforce Platform

When it comes to Salesforce implementations, Silverline is constantly looking toward the cutting edge, and new technological developments to ensure success. However, we also know that it isn’t just tools that make a Salesforce Org thrive. It’s also, and perhaps even more importantly, the people and processes that keep it moving day to day. That is why we believe so strongly in establishing Centers of Excellence (CoE) within Salesforce Orgs. I keep thinking of what…
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A Year in Review: Our Favorite Stories From 2019

Salesforce Platform

New year, new decade, new content coming your way! But first, let’s take a look back at several of our favorite stories, trends, and customer highlights from 2019. The Top 5 Insurance Trends You Should Know in 2019 Silverline’s VP of Financial Services broke down five trends leading the digital revolution for insurance companies in 2019. 6 Trends to Watch in Banking: Meeting Customer Expectations with Insight and Analytics Is your organization prepared to meet…
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Hear from BCU How They Benefit from Salesforce Managed Services

Client News

One of the nation’s top 100 credit unions, Baxter Credit Union (BCU) recently underwent a digital transformation; Silverline implemented Salesforce for BCU in an effort to provide deeper member insights and improve processes across the organization.  While they gained efficiencies by automating manual processes, BCU’s Enterprise CRM Experience team of two found that they needed more support to truly realize the full effect of their new Salesforce Org. Why Salesforce managed services was the right…
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How Silverline Makes a Habit of Giving Back

Silverline Cares

This Giving Tuesday has me thinking about giving back on a global scale, and all the ways that people can help improve their surroundings. With locally focused efforts being made around the world, Giving Tuesday is a chance for us to create a little bit of collective good. But more than just on one day, it’s important to give back throughout the year — a belief that Silverline values deeply. Pledge 1% movement Like Salesforce,…
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6 Salesforce Capabilities We’re Thankful for This Year

Salesforce Platform

As Thanksgiving approaches, I’m sure we’re all reminiscing about what made us most thankful this year, and what continues to keep us grateful. Things like… Salesforce and its ever-expanding capabilities. Right? Here are six of our favorite ways Salesforce helps us get things done. 1. Lightning Experience I am thankful for Lightning Experience. When Salesforce named their new user experience, they specifically chose the name “Lightning” because it is fast, beautiful, and each one is…
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Webinar Replay: RSVP, a New Solution Powered by CalendarAnything

CalendarAnything

This past week, we hosted a webinar to review updates to CalendarAnything and its new accelerator, RSVP. With this addition, the #1 Calendaring App on the AppExchange has only gotten better. Now you can enjoy all the great features of CalendarAnything within one scheduling solution. Our RSVP accelerator for CalendarAnything allows your prospects, clients, or team to RSVP to calendar events. Finding time to speak to the correct person at the correct time — when…
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Advice from BCU: How To Choose The Right Salesforce Partner For Your Credit Union

Client News

We recently highlighted the work we did with Baxter Credit Union (BCU) to implement their new Salesforce Org and help increase member engagement across the board.  The project was a success largely due to the partnership formed early on. “In our work with Silverline, we set a very clear expectation of ‘Look, here’s where we want to go, here are some guiding principles we want to have in our project.’ And we’re very thankful that…
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Don’t Miss These Dreamforce 2019 Financial Services Sessions

Dreamforce

Dreamforce 2019 is just around the corner! If you’re still not quite sure which sessions are best for your needs, our Financial Services practice has hand-picked speakers and panels to help you round out your Dreamforce schedule. Banking & Lending Mortgage & Lending Transformation: Unifying Borrowers, Lenders, and Partners Tuesday, November 19, 8:30 AM – 9:10 AM Lenders of all shapes and sizes are trying to navigate an uncertain future. Market competition and borrower expectations…
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Don’t Miss These Dreamforce 2019 Healthcare Sessions

Dreamforce

Dreamforce 2019 is fast approaching and Agenda Builder is now live. Not sure which sessions to attend when it comes to Healthcare and Life Sciences? Silverline HLS leaders Matt Gretczko, Walter Groszewski, and Jim Rogers have hand-picked notable topics and panels to help round out your #DF19 schedule. Tuesday, November 19: Future of Life Sciences: Strengthen the IT Foundation 8:00 AM – 8:40 AM @ InterContinental Hotel, Grand Ballroom C Calm Down Your Call Center:…
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