Partner Spotlight: Informatica

Reading time: 2 minutes

It usually isn’t difficult to get me to Vegas, after all, I come from a line of degenerate gamblers and my team, the Green Bay Packers, was in the NFL playoffs.  This particular weekend also happened to be the 2015 Partner Forum for Informatica.  Each year, Informatica has a conference for all its Ecosystem Partners,...

How-to Grow an Incredible Brand: Q&A with the Author of Sticky Branding

Reading time: 2 minutes

When branding expert Jeremy Miller asked Silverline to participate in his lastest book, Sticky Branding, we were thrilled. As one of salesforce.com’s fastest growing partners, we are incredibly proud of the reputation we have built. The book, a result of Jeremy’s decade long study of outstanding brands, features real-world examples for strengthening and growing your...

Why Healthcare needs Continuous Transformation

Reading time: 4 minutes

Last month before the Holidays, I unfortunately had to spend time in the hospital with a sick family member. The old adage “Nobody likes a hospital” is certainly true, however it has recently become quite insightful given the maturity of my career in the Healthcare industry.

When I enter a hospital now, outside of being concerned for the welfare of the person that is seeking clinical care, I often find myself analyzing the environment around me. Are there opportunities to improve? Is that medical device from a client of mine? Is the Doctor board certified? It is truly intriguing how knowledge breeds a new perspective.

How-to Create a Salesforce Community, No Custom Development Needed!

Reading time: < 1 minute

Our team is excited to announce that The WaterCooler, the premiere social intranet app for Salesforce, is now compatible with Salesforce Communities. Organizations are transforming the way they engage with employees, partners, and customers by implementing the Salesforce Community Cloud. Thanks to The WaterCooler, you can quickly realize the value of a Community.

CalendarAnything New Release – Winter 2015!

Reading time: < 1 minute

You told us what you wanted, and we listened! Silverline is dedicated to keeping CalendarAnything the most customizable calendar app on the market and we always appreciate your suggestions. We’re happy to announce that CalendarAnything Winter 2015 is now available on the AppExchange. Take advantage of exciting new features and functionality including:

5 Tips to Make Salesforce Ramp Time as Short as Possible

Reading time: 3 minutes

Software is only as effective as the people using them. Training employees to use a complex business software like Salesforce properly takes a mix of strategic planning, team commitment and some creativity.

It is important that your employees complete their tasks successfully. If used improperly, customer relations could be damaged. Gartner analyst, Michael Maoz writes, “CRM process flaws and inadequate technologies could derail customer loyalty strategies.” Companies need to ensure Salesforce processes are taught and carried out correctly before moving on to the next training step.

However, proper training isn't the only concern. Training should also be time-efficient. Decreasing the time between when a new employee is hired and when they start to become productive - also known as ramp time - is very important for improving overall productivity as well as decreasing labor costs.

Here are 5 tips to make that ramp time shorter and more manageable.