5 Tips to Make Salesforce Ramp Time as Short as Possible

Reading time: 3 minutes

Software is only as effective as the people using them. Training employees to use a complex business software like Salesforce properly takes a mix of strategic planning, team commitment and some creativity.

It is important that your employees complete their tasks successfully. If used improperly, customer relations could be damaged. Gartner analyst, Michael Maoz writes, “CRM process flaws and inadequate technologies could derail customer loyalty strategies.” Companies need to ensure Salesforce processes are taught and carried out correctly before moving on to the next training step.

However, proper training isn't the only concern. Training should also be time-efficient. Decreasing the time between when a new employee is hired and when they start to become productive - also known as ramp time - is very important for improving overall productivity as well as decreasing labor costs.

Here are 5 tips to make that ramp time shorter and more manageable.

5 Steps to Building Communities that Thrive

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Did you know that engaged customers in communities spend 19% more?¹ 

Your clients want information at their fingertips – without having to pick up the phone or write an email. Portals and communities give them instant access to you anytime and anywhere. Learn how to drive customer engagement with client communities, integrate your business with partner communities, and transform the workplace with employee communities all in 5 easy steps.

Lessons Across Environments with Analytics

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Analytics as a Conduit for Lessons Across Healthcare Environments

Have you heard of the “DOD Excess Property Program”? If you haven’t, long story short is that as an output of our wars in the Middle East, the US has a bunch of excess military supplies, gear, and vehicles that are no longer needed. Therefore, communities are able to buy, and in many times receive for free, these items to use.

Want to Learn How to Build an Employee Community?

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We here at Silverline are getting super excited for tomorrow's Salesforce World Tour event, happening right here in our hometown of New York City. If you haven't registered, yet - get on it!  The team is really looking forward to getting hands-on again with the new Wave analytics platform, checking out new apps in the Expo, and hanging out in the Dev Zone. If you're there, please stop by and say hi to us in the booth. We can't wait to unveil the new Lego creation we've got for you. To find out where you can hang with us, click here for our full schedule tomorrow.

One breakout session that's getting a lot of buzz in our office this week is going to be with our own VP of Product Development, Scott Thomas. He's been hard at work pushing out a cool new mobile release for CalendarAnything and tomorrow he's going to show us how we can build an Employee Community in ten minutes leveraging Silverline's WaterCooler app. I don't know about you, but I'm definitely going to bring my stopwatch. Can't wait to see what he's got up his sleeve!

Here are the details:

Communities for Financial Services

Reading time: < 1 minute

Stuart Tainsky, Senior Vice President & Chief Information Office at PURE Insurance recently presented at Dreamforce on how PURE is utilizing the Community Cloud. 

PURE Insurance makes a habit of transforming happy customers (PURE members) into long-term advocates. When their members demanded more insight into the claims process and the ability to take action into their own hands, PURE implemented Communities to build the desired member experience.

Want to hear the story firsthand? 

Salesforce is now the “Customer Success Platform”

Reading time: 3 minutes

Yes, Salesforce continually rolls out new functionality and has a strategic business model that resulted in Forbes naming them the most innovative company four years in a row, but that is only part of the story. Salesforce also recognizes the value of branding, and this recent switch is strongly tied to its desire to move into additional industries.

This is why I am so excited.

Healthcare, like many industries, struggles to categorize Salesforce as anything more than a CRM system. The ability to get Healthcare organizations to buy into Salesforce requires a whole lot of convincing, such as why the Cloud, whether Salesforce is even a platform, and why Salesforce may be the right platform. If you are able to get through those obstacles, then you have the opportunity to explain the intricacies of a solution that could deliver on transforming Healthcare for a particular organization and reinforcing their vision.

A new brand was necessary to facilitate changing perceptions and to solidify Salesforce’s foothold in new markets.