The Mphasis Silverline Blog
Industry insights, Salesforce news, and more
Financial Services
Improving Your Salesforce Security & Compliance in the COVID-19 Era
Reading time: 5 minutes
We have been hard at work over the last six weeks helping our clients make the transition to remote work — and sharing all the ways we’ve built our company culture to empower remote operations. So many of our financial institutions have experienced mandatory shelter-in-place orders, branch closures, an exponential increase in SBA and PPP...
Around the Office
Why Go Green for Earth Day… and Every Day?
Reading time: 5 minutes
It’s Earth Day! While it’s not exactly an easy time to celebrate the great outdoors in the great outdoors, it’s always the right time to recognize the needs and wonder of our planet. Now more than ever, many of us at Silverline are vigilant about doing our part for the environment in simple, consistent ways...
Financial Services
Lake City Bank Gains a Solution at Scale with FSC and nCino
Reading time: 4 minutes
Based in Indiana, Lake City Bank operates 50 branches and manages almost $5B in assets. As their business grew, they also outgrew the capabilities of their legacy operating system and used up every possible user-defined field available in their sales management solution. They had essentially maxed out the available capabilities of their solutions, leaving them little...
Media & Entertainment
6 Reasons Now is the Right Time to (re)Start Your Digital Transformation
Reading time: 4 minutes
COVID-19 has surely had an impact on your media business and the reality is that the entire business world has evolved – and quickly. Your organization may have lost some opportunities in your sales pipeline due to tightening budgets or you have been forced to furlough some talented employees, so starting a new project may...
Provider
Implementing Salesforce Care Response: How Truman Medical Centers Address Covid-19 Needs
Reading time: 3 minutes
Last month, Salesforce announced that they would be giving away Health Cloud for free with a Care Response trial to help Healthcare organizations rapidly adapt to COVID-19. Here at Silverline, we quickly developed a solution to help out those in the healthcare industry being inundated with patient and employee questions. We mobilized a team of...
Banking
Customer Support in a Time of Crisis: Banking and Lending Solutions for SBA PPP
Reading time: 4 minutes
On Friday, April 4th, the Small Business Administration (SBA) opened up the $349B program that opens emergency loans from the government to small businesses across the country looking to participate in the Paycheck Protection Program (PPP). Bank of America started accepting applications in the morning and received more than 85,000 applications in a single day....
