The Silverline Blog
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Salesforce News
Top 5 Features of the Salesforce Summer ’15 Release
May is here, and with it the Salesforce Summer ‘15 Release. Here is a countdown of my top 5 favorite features: 5. Merge, Rename, or Delete Topics in Communities Community Admins can now merge, delete, or rename topics in Communities. This allows admins to ensure that these conversations remain concise, clear, and easy to find as...
Financial Services
Relationship Banking is your Mission if you Choose to Accept it
What is the true meaning of relationship banking? I find myself asking this question to every bank or credit union I work with and the answer routinely comes back to “it’s the number of deposit or loan accounts that the customer has with our institution.” Let’s take a deeper look, shall we? Is it really...
Healthcare
Cloud Promotion Through Meaningful Use 3
The recent introduction of Meaningful Use 3 presented a lot of the same, or clarifications of the past. However, it also demonstrated a sincere desire to learn from prior mistakes and offer opportunities to make the goals of meaningful use more achievable. In doing so, it appears that CMS is recognizing that by further expanding...
Tools
The Pros and Cons of SSO with Salesforce Identity Connect
What is Salesforce Identity Connect? Salesforce Identity Connect is an Identity Provider that allows businesses to connect their Active Directory network with Salesforce. Once installed, Salesforce users and Active Directory users can be synchronized, and steps can be taken to simplify or eliminate the Salesforce login process without compromising security. Pro: User Administration in Salesforce...
Around the Office
Around the Office: Take your Child to Work Day 2015
We wholeheartedly agree with JFK when he said, “Children are the world’s most valuable resource and its best hope for the future.” That’s why we decided to celebrate our very first take your child to work day. The day is a nation-wide event organized by the Take our Sons and Daughters to Work Foundation. Both parents and...
Tools
Gain Valuable Insights with Salesforce Wave and the Usage Metrics Pilot
The usage metrics pilot announced by Salesforce in April of 2014 is a fire hose of data about the usage of the app in question. In our experience, the addition of Salesforce Wave to the mix greatly increases the utility of the data. The Wave analytics platform allows you to quickly analyze large datasets to glean...